Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study
BackgroundManaging multiple long-term conditions (MLTC) is complex. Clinical management guidelines are typically focused on individual conditions and lack a robust evidence base for patients with MLTC. MLTC management is largely delivered in primary care, where health care pr...
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JMIR Publications
2025-07-01
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| Series: | Journal of Medical Internet Research |
| Online Access: | https://www.jmir.org/2025/1/e71980 |
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| author | Jennifer Cooper Shamil Haroon Francesca Crowe Krishnarajah Nirantharakumar Thomas Jackson Leah Fitzsimmons Eleanor Hathaway Sarah Flanagan Tom Marshall Louise J Jackson Niluka Gunathilaka Alexander D'Elia Simon George Morris Sheila Greenfield |
| author_facet | Jennifer Cooper Shamil Haroon Francesca Crowe Krishnarajah Nirantharakumar Thomas Jackson Leah Fitzsimmons Eleanor Hathaway Sarah Flanagan Tom Marshall Louise J Jackson Niluka Gunathilaka Alexander D'Elia Simon George Morris Sheila Greenfield |
| author_sort | Jennifer Cooper |
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BackgroundManaging multiple long-term conditions (MLTC) is complex. Clinical management guidelines are typically focused on individual conditions and lack a robust evidence base for patients with MLTC. MLTC management is largely delivered in primary care, where health care professionals (HCPs) have identified the need for more holistic yet efficient models of care that can address patients’ medical, pharmacological, social, and mental health needs. Artificial intelligence (AI) has proven effective in tackling complex, data-driven challenges in various fields, presenting significant opportunities for MLTC care. However, its role in managing patients with multifaceted psychosocial needs remains underexplored. The implementation of AI tools in this context introduces opportunities for innovation and challenges related to clinical appropriateness, trust, and ethical considerations. Understanding HCPs’ experiences of MLTC management and the factors influencing their attitudes toward using AI in complex clinical decision-making is crucial for successful implementation.
ObjectiveWe aimed to explore the perspectives of primary care HCPs on managing MLTC and their attitudes toward using AI tools to support clinical decision-making in MLTC care.
MethodsIn total, 20 HCPs, including general practitioners, geriatricians, nurses, and pharmacists, were interviewed. A patient case study was used to explore how an AI tool might alter the way in which participants approach clinical decision-making with a patient with MLTC. We derived concepts inductively from the interview transcripts and structured them according to the 5 categories of the model by Buck exploring determinants of attitudes toward AI. These included the concerns and expectations that contributed to the minimum requirements for HCPs to consider using an AI decision-making tool, as well as the individual characteristics and environmental influences determining their attitudes.
ResultsHCPs’ perspectives on managing MLTC were grouped into three main themes: (1) balancing multiple competing factors, including accounting for patients’ social circumstances; (2) managing polypharmacy; and (3) working beyond single-condition guidelines. HCPs typically expected that AI tools would improve the safety and quality of clinical decision-making. However, they expressed concerns about the impact on the therapeutic clinician-patient relationship that is fundamental to the care of patients with MLTC. The key prerequisites for clinicians adopting AI tools in this context included improving public and patient trust in AI, saving time and integrating with existing systems, and ensuring that the rationale behind a recommendation is apparent to enable a final decision made by an experienced human clinician.
ConclusionsThis is the first study to examine the attitudes of HCPs toward using AI decision-making tools in the context of managing MLTC. HCPs were optimistic about AI’s potential to improve decision-making safety and quality but emphasized that the human touch remains essential for patients with complex needs. We identified critical requirements for AI adoption, including addressing patients’ perceptions, time efficiency, and the preservation of clinician and patient autonomy.
International Registered Report Identifier (IRRID)RR2-10.1136/bmjopen-2023-077156 |
| format | Article |
| id | doaj-art-649100fea2f44f219a8d9493e40b7225 |
| institution | Kabale University |
| issn | 1438-8871 |
| language | English |
| publishDate | 2025-07-01 |
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| spelling | doaj-art-649100fea2f44f219a8d9493e40b72252025-08-20T03:29:44ZengJMIR PublicationsJournal of Medical Internet Research1438-88712025-07-0127e7198010.2196/71980Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview StudyJennifer Cooperhttps://orcid.org/0000-0001-6566-4527Shamil Haroonhttps://orcid.org/0000-0002-0096-1413Francesca Crowehttps://orcid.org/0000-0003-4026-1726Krishnarajah Nirantharakumarhttps://orcid.org/0000-0002-6816-1279Thomas Jacksonhttps://orcid.org/0000-0001-6320-9600Leah Fitzsimmonshttps://orcid.org/0000-0002-7401-0186Eleanor Hathawayhttps://orcid.org/0000-0002-2637-1307Sarah Flanaganhttps://orcid.org/0009-0006-5406-4060Tom Marshallhttps://orcid.org/0000-0001-9277-5214Louise J Jacksonhttps://orcid.org/0000-0001-8492-0020Niluka Gunathilakahttps://orcid.org/0000-0001-6887-8790Alexander D'Eliahttps://orcid.org/0000-0001-8735-9689Simon George Morrishttps://orcid.org/0000-0003-3058-568XSheila Greenfieldhttps://orcid.org/0000-0002-8796-4114 BackgroundManaging multiple long-term conditions (MLTC) is complex. Clinical management guidelines are typically focused on individual conditions and lack a robust evidence base for patients with MLTC. MLTC management is largely delivered in primary care, where health care professionals (HCPs) have identified the need for more holistic yet efficient models of care that can address patients’ medical, pharmacological, social, and mental health needs. Artificial intelligence (AI) has proven effective in tackling complex, data-driven challenges in various fields, presenting significant opportunities for MLTC care. However, its role in managing patients with multifaceted psychosocial needs remains underexplored. The implementation of AI tools in this context introduces opportunities for innovation and challenges related to clinical appropriateness, trust, and ethical considerations. Understanding HCPs’ experiences of MLTC management and the factors influencing their attitudes toward using AI in complex clinical decision-making is crucial for successful implementation. ObjectiveWe aimed to explore the perspectives of primary care HCPs on managing MLTC and their attitudes toward using AI tools to support clinical decision-making in MLTC care. MethodsIn total, 20 HCPs, including general practitioners, geriatricians, nurses, and pharmacists, were interviewed. A patient case study was used to explore how an AI tool might alter the way in which participants approach clinical decision-making with a patient with MLTC. We derived concepts inductively from the interview transcripts and structured them according to the 5 categories of the model by Buck exploring determinants of attitudes toward AI. These included the concerns and expectations that contributed to the minimum requirements for HCPs to consider using an AI decision-making tool, as well as the individual characteristics and environmental influences determining their attitudes. ResultsHCPs’ perspectives on managing MLTC were grouped into three main themes: (1) balancing multiple competing factors, including accounting for patients’ social circumstances; (2) managing polypharmacy; and (3) working beyond single-condition guidelines. HCPs typically expected that AI tools would improve the safety and quality of clinical decision-making. However, they expressed concerns about the impact on the therapeutic clinician-patient relationship that is fundamental to the care of patients with MLTC. The key prerequisites for clinicians adopting AI tools in this context included improving public and patient trust in AI, saving time and integrating with existing systems, and ensuring that the rationale behind a recommendation is apparent to enable a final decision made by an experienced human clinician. ConclusionsThis is the first study to examine the attitudes of HCPs toward using AI decision-making tools in the context of managing MLTC. HCPs were optimistic about AI’s potential to improve decision-making safety and quality but emphasized that the human touch remains essential for patients with complex needs. We identified critical requirements for AI adoption, including addressing patients’ perceptions, time efficiency, and the preservation of clinician and patient autonomy. International Registered Report Identifier (IRRID)RR2-10.1136/bmjopen-2023-077156https://www.jmir.org/2025/1/e71980 |
| spellingShingle | Jennifer Cooper Shamil Haroon Francesca Crowe Krishnarajah Nirantharakumar Thomas Jackson Leah Fitzsimmons Eleanor Hathaway Sarah Flanagan Tom Marshall Louise J Jackson Niluka Gunathilaka Alexander D'Elia Simon George Morris Sheila Greenfield Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study Journal of Medical Internet Research |
| title | Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study |
| title_full | Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study |
| title_fullStr | Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study |
| title_full_unstemmed | Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study |
| title_short | Perspectives of Health Care Professionals on the Use of AI to Support Clinical Decision-Making in the Management of Multiple Long-Term Conditions: Interview Study |
| title_sort | perspectives of health care professionals on the use of ai to support clinical decision making in the management of multiple long term conditions interview study |
| url | https://www.jmir.org/2025/1/e71980 |
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