Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls
Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager&#...
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| Format: | Article |
| Language: | English |
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Universitas Muhammadiyah Yogyakarta
2024-07-01
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| Series: | Jurnal Studi Pemerintahan |
| Subjects: | |
| Online Access: | https://jsp.umy.ac.id/index.php/jsp/article/view/361 |
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| author | M. Hidayat Panuntun Muslim Dasman Lanin Aldri Frinaldi Muhamad Ali Embi Boni Saputra |
| author_facet | M. Hidayat Panuntun Muslim Dasman Lanin Aldri Frinaldi Muhamad Ali Embi Boni Saputra |
| author_sort | M. Hidayat Panuntun Muslim |
| collection | DOAJ |
| description | Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction. |
| format | Article |
| id | doaj-art-64139340312f479380979e1d7d3b5c8a |
| institution | Kabale University |
| issn | 1907-8374 2337-8220 |
| language | English |
| publishDate | 2024-07-01 |
| publisher | Universitas Muhammadiyah Yogyakarta |
| record_format | Article |
| series | Jurnal Studi Pemerintahan |
| spelling | doaj-art-64139340312f479380979e1d7d3b5c8a2025-02-03T07:37:55ZengUniversitas Muhammadiyah YogyakartaJurnal Studi Pemerintahan1907-83742337-82202024-07-0123024810.18196/jsp.v15i2.361362Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service MallsM. Hidayat Panuntun Muslim0Dasman Lanin1Aldri Frinaldi2Muhamad Ali Embi3Boni Saputra4Department of Public Administration, Universitas Negeri PadangDepartment of Public Administration, Universitas Negeri PadangDepartment of Public Administration, Universitas Negeri PadangDepartment of Public Administration, Universiti Utara MalaysiaDepartment of Public Administration, Universitas Negeri PadangEvery government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction.https://jsp.umy.ac.id/index.php/jsp/article/view/361peranan internal dan eksternal managerkepuasan masyarakatmal pelayanan publik |
| spellingShingle | M. Hidayat Panuntun Muslim Dasman Lanin Aldri Frinaldi Muhamad Ali Embi Boni Saputra Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls Jurnal Studi Pemerintahan peranan internal dan eksternal manager kepuasan masyarakat mal pelayanan publik |
| title | Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls |
| title_full | Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls |
| title_fullStr | Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls |
| title_full_unstemmed | Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls |
| title_short | Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls |
| title_sort | unveiling the dynamics of internal and external management on public satisfaction insights from public service malls |
| topic | peranan internal dan eksternal manager kepuasan masyarakat mal pelayanan publik |
| url | https://jsp.umy.ac.id/index.php/jsp/article/view/361 |
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