Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa
<i>Background:</i> The air cargo logistics industry has been deemed reluctant to adopt new technologies for their business operations. So, this study aims to examine the adoption of technological innovations in the air cargo logistics industry in South Africa. The specific objective is t...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2023-11-01
|
| Series: | Logistics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2305-6290/7/4/84 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849411990885236736 |
|---|---|
| author | Adedotun Joseph Adenigbo Joash Mageto Rose Luke |
| author_facet | Adedotun Joseph Adenigbo Joash Mageto Rose Luke |
| author_sort | Adedotun Joseph Adenigbo |
| collection | DOAJ |
| description | <i>Background:</i> The air cargo logistics industry has been deemed reluctant to adopt new technologies for their business operations. So, this study aims to examine the adoption of technological innovations in the air cargo logistics industry in South Africa. The specific objective is to emphasise the effects of technologies on air cargo logistics operations to address the reluctance to adopt technological innovations in the industry. <i>Methods:</i> A questionnaire survey was conducted randomly on three hundred and seventy-three (373) cargo agents at the OR Tambo International Airport. The data were subjected to a nonparametric test with Kruskal–Wallis, exploratory factor analysis and regression analysis to explore the effects of technologies for prompt adoption and implementation of emerging innovations that enhance quality service delivery. <i>Results:</i> The study found that promptly adopting emerging technological innovations in the air cargo logistics industry promotes efficient operations, improves warehousing, and enhances cargo delivery services for customer satisfaction. Also, the study established that technologically driven operations and warehousing are significant determinants of quality service delivery in the air cargo logistics industry. <i>Conclusions:</i> This study encourages the prompt adoption and implementation of technological innovations for improved quality service delivery, customer satisfaction, and loyalty in the air cargo logistics industry. |
| format | Article |
| id | doaj-art-634c9a03cfe0495b96f4e6eec742850c |
| institution | Kabale University |
| issn | 2305-6290 |
| language | English |
| publishDate | 2023-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Logistics |
| spelling | doaj-art-634c9a03cfe0495b96f4e6eec742850c2025-08-20T03:34:36ZengMDPI AGLogistics2305-62902023-11-01748410.3390/logistics7040084Adopting Technological Innovations in the Air Cargo Logistics Industry in South AfricaAdedotun Joseph Adenigbo0Joash Mageto1Rose Luke2Department of Transport and Supply Chain Management, University of Johannesburg, Johannesburg 2006, South AfricaDepartment of Transport and Supply Chain Management, University of Johannesburg, Johannesburg 2006, South AfricaDepartment of Transport and Supply Chain Management, University of Johannesburg, Johannesburg 2006, South Africa<i>Background:</i> The air cargo logistics industry has been deemed reluctant to adopt new technologies for their business operations. So, this study aims to examine the adoption of technological innovations in the air cargo logistics industry in South Africa. The specific objective is to emphasise the effects of technologies on air cargo logistics operations to address the reluctance to adopt technological innovations in the industry. <i>Methods:</i> A questionnaire survey was conducted randomly on three hundred and seventy-three (373) cargo agents at the OR Tambo International Airport. The data were subjected to a nonparametric test with Kruskal–Wallis, exploratory factor analysis and regression analysis to explore the effects of technologies for prompt adoption and implementation of emerging innovations that enhance quality service delivery. <i>Results:</i> The study found that promptly adopting emerging technological innovations in the air cargo logistics industry promotes efficient operations, improves warehousing, and enhances cargo delivery services for customer satisfaction. Also, the study established that technologically driven operations and warehousing are significant determinants of quality service delivery in the air cargo logistics industry. <i>Conclusions:</i> This study encourages the prompt adoption and implementation of technological innovations for improved quality service delivery, customer satisfaction, and loyalty in the air cargo logistics industry.https://www.mdpi.com/2305-6290/7/4/84technological innovationsair cargologisticstechnological adoptionservice delivery |
| spellingShingle | Adedotun Joseph Adenigbo Joash Mageto Rose Luke Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa Logistics technological innovations air cargo logistics technological adoption service delivery |
| title | Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa |
| title_full | Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa |
| title_fullStr | Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa |
| title_full_unstemmed | Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa |
| title_short | Adopting Technological Innovations in the Air Cargo Logistics Industry in South Africa |
| title_sort | adopting technological innovations in the air cargo logistics industry in south africa |
| topic | technological innovations air cargo logistics technological adoption service delivery |
| url | https://www.mdpi.com/2305-6290/7/4/84 |
| work_keys_str_mv | AT adedotunjosephadenigbo adoptingtechnologicalinnovationsintheaircargologisticsindustryinsouthafrica AT joashmageto adoptingtechnologicalinnovationsintheaircargologisticsindustryinsouthafrica AT roseluke adoptingtechnologicalinnovationsintheaircargologisticsindustryinsouthafrica |