Assessment of customer’s satisfaction in e-commerce services
The aim of this paper is to review various dimensions or measures of e-service quality in the context of online shopping. Based on the literature review an alternative online satisfaction assessment model has been proposed. The primary purpose of the paper is to study the relationships between the m...
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| Format: | Article |
| Language: | English |
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Wydawnictwo SGGW - Warsaw University of Life Sciences Press
2013-06-01
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| Series: | Polityki Europejskie, Finanse i Marketing |
| Online Access: | https://pefim.sggw.edu.pl/article/view/1370 |
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| _version_ | 1849410891493146624 |
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| author | Aleksandra Radziszewska |
| author_facet | Aleksandra Radziszewska |
| author_sort | Aleksandra Radziszewska |
| collection | DOAJ |
| description | The aim of this paper is to review various dimensions or measures of e-service quality in the context of online shopping. Based on the literature review an alternative online satisfaction assessment model has been proposed. The primary purpose of the paper is to study the relationships between the main dimensions of e-commerce quality and the e-customer satisfaction. By using correlation analysis the statistical significance and influence of proposed e-satisfaction factors has been indicated. |
| format | Article |
| id | doaj-art-60eb29bfea4c4e9bbcdc8763cd3c96e6 |
| institution | Kabale University |
| issn | 2081-3430 2544-0640 |
| language | English |
| publishDate | 2013-06-01 |
| publisher | Wydawnictwo SGGW - Warsaw University of Life Sciences Press |
| record_format | Article |
| series | Polityki Europejskie, Finanse i Marketing |
| spelling | doaj-art-60eb29bfea4c4e9bbcdc8763cd3c96e62025-08-20T03:34:57ZengWydawnictwo SGGW - Warsaw University of Life Sciences PressPolityki Europejskie, Finanse i Marketing2081-34302544-06402013-06-019(58)10.22630/PEFIM.2013.9.58.33Assessment of customer’s satisfaction in e-commerce servicesAleksandra Radziszewska0Wydział Zarządzania, Politechnika CzęstochowskaThe aim of this paper is to review various dimensions or measures of e-service quality in the context of online shopping. Based on the literature review an alternative online satisfaction assessment model has been proposed. The primary purpose of the paper is to study the relationships between the main dimensions of e-commerce quality and the e-customer satisfaction. By using correlation analysis the statistical significance and influence of proposed e-satisfaction factors has been indicated.https://pefim.sggw.edu.pl/article/view/1370 |
| spellingShingle | Aleksandra Radziszewska Assessment of customer’s satisfaction in e-commerce services Polityki Europejskie, Finanse i Marketing |
| title | Assessment of customer’s satisfaction in e-commerce services |
| title_full | Assessment of customer’s satisfaction in e-commerce services |
| title_fullStr | Assessment of customer’s satisfaction in e-commerce services |
| title_full_unstemmed | Assessment of customer’s satisfaction in e-commerce services |
| title_short | Assessment of customer’s satisfaction in e-commerce services |
| title_sort | assessment of customer s satisfaction in e commerce services |
| url | https://pefim.sggw.edu.pl/article/view/1370 |
| work_keys_str_mv | AT aleksandraradziszewska assessmentofcustomerssatisfactioninecommerceservices |