Influence of Command Structure on Service Delivery of the National Police Service in Kakamega Central Sub County
Purpose: Study established influence of command structure on delivery of services in Kakamega Central Sub County, Kakamega County Kenya Design/Methodology/Approach: Applied descriptive survey research design. The study was undertaken for three months targeting assorted officers in the National P...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
CSRC Publishing
2024-12-01
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| Series: | Journal of Business and Social Review in Emerging Economies |
| Subjects: | |
| Online Access: | https://www.publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/3222 |
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| Summary: | Purpose: Study established influence of command structure on delivery of services in Kakamega Central Sub County, Kakamega County Kenya
Design/Methodology/Approach: Applied descriptive survey research design. The study was undertaken for three months targeting assorted officers in the National Police service in Kakamega Central Sub-County. The targeted 500 NPS officers from categories that include; The sub county has police drawn from different units that include; General duty, Traffic, Criminal Investigation Department, Critical Infrastructure Protection Unit, Dog Unit and sampled size of 222 respondents. A pilot study was conducted in Matayos Sub county Busia. The data collection tools were questionnaires and interview schedules. The data was evaluated using descriptive statistics and inferential statistics.
Findings: Command structure, senior management support, communication strategy and stakeholder involvement strategy had a significant effect on service delivery.
Implications/Originality/Value: The study recommends that that there should be decision making process that is employee inclusive for better service provision.
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| ISSN: | 2519-089X 2519-0326 |