THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING
The rapid growth of Bank Syariah Indonesia in recent years has strongly emphasized the importance of pricing and Islamic service quality in gaining a competitive advantage. This research aims to analyze the influence of price and Islamic service quality on customer satisfaction of Bank Syariah Indon...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | Indonesian |
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Fakultas Ekonomi dan Bisnis Islam
2023-12-01
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| Series: | I-Economics: A Research Journal on Islamic Economics |
| Online Access: | https://jurnal.radenfatah.ac.id/index.php/ieconomics/article/view/20267 |
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| _version_ | 1850037900902662144 |
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| author | Krisnanda Krisnanda Linda Putri Nadia Affan Wazzar Achmad Ahmad Mukhlisin |
| author_facet | Krisnanda Krisnanda Linda Putri Nadia Affan Wazzar Achmad Ahmad Mukhlisin |
| author_sort | Krisnanda Krisnanda |
| collection | DOAJ |
| description | The rapid growth of Bank Syariah Indonesia in recent years has strongly emphasized the importance of pricing and Islamic service quality in gaining a competitive advantage. This research aims to analyze the influence of price and Islamic service quality on customer satisfaction of Bank Syariah Indonesia in Kudus. The study employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach to examine the conceptual framework. Data were collected from 140 Indonesian Islamic banking customers in Kudus using questionnaires. The analysis findings confirm that both price and Islamic service quality positively and significantly impact customer satisfaction in Bank Syariah Indonesia. Competitively priced products and services, aligned with Islamic principles, play a pivotal role in creating customer satisfaction. |
| format | Article |
| id | doaj-art-5e16dd6f147145a88e49fd00bca0db91 |
| institution | DOAJ |
| issn | 2548-5601 2548-561X |
| language | Indonesian |
| publishDate | 2023-12-01 |
| publisher | Fakultas Ekonomi dan Bisnis Islam |
| record_format | Article |
| series | I-Economics: A Research Journal on Islamic Economics |
| spelling | doaj-art-5e16dd6f147145a88e49fd00bca0db912025-08-20T02:56:44ZindFakultas Ekonomi dan Bisnis IslamI-Economics: A Research Journal on Islamic Economics2548-56012548-561X2023-12-0192809110.19109/ieconomics.v9i2.2026717528THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKINGKrisnanda Krisnanda0Linda Putri Nadia1Affan Wazzar Achmad2Ahmad Mukhlisin3Universitas Muria KudusUniversitas Muria KudusUniversitas Muria KudusUniversitas Muria KudusThe rapid growth of Bank Syariah Indonesia in recent years has strongly emphasized the importance of pricing and Islamic service quality in gaining a competitive advantage. This research aims to analyze the influence of price and Islamic service quality on customer satisfaction of Bank Syariah Indonesia in Kudus. The study employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach to examine the conceptual framework. Data were collected from 140 Indonesian Islamic banking customers in Kudus using questionnaires. The analysis findings confirm that both price and Islamic service quality positively and significantly impact customer satisfaction in Bank Syariah Indonesia. Competitively priced products and services, aligned with Islamic principles, play a pivotal role in creating customer satisfaction.https://jurnal.radenfatah.ac.id/index.php/ieconomics/article/view/20267 |
| spellingShingle | Krisnanda Krisnanda Linda Putri Nadia Affan Wazzar Achmad Ahmad Mukhlisin THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING I-Economics: A Research Journal on Islamic Economics |
| title | THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING |
| title_full | THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING |
| title_fullStr | THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING |
| title_full_unstemmed | THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING |
| title_short | THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING |
| title_sort | price and islamic service quality on customer satisfaction in islamic banking |
| url | https://jurnal.radenfatah.ac.id/index.php/ieconomics/article/view/20267 |
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