Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan
The Listening State concept adopted in Kazakhstan aims to increase public trust in government institutions by incorporating citizen input into the policymaking process. However, empirical evidence suggests a substantial gap between declared principles and practical implementation. This study aims to...
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LLC "CPC "Business Perspectives"
2025-07-01
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| Series: | Problems and Perspectives in Management |
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| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/22500/PPM_2025_02_Tubekova.pdf |
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| author | Dana Tubekova Gulsara Junusbekova Khairulla Massadikov Gulmira Mombekova Botagoz Almukhambetova |
| author_facet | Dana Tubekova Gulsara Junusbekova Khairulla Massadikov Gulmira Mombekova Botagoz Almukhambetova |
| author_sort | Dana Tubekova |
| collection | DOAJ |
| description | The Listening State concept adopted in Kazakhstan aims to increase public trust in government institutions by incorporating citizen input into the policymaking process. However, empirical evidence suggests a substantial gap between declared principles and practical implementation. This study aims to examine the institutional factors that hinder the effective implementation of the Listening State concept within the framework of public administration based on an analysis of local-level public opinion. In 2024, a sociological survey involving 550 voluntary participants was conducted in the city of Turkestan, Kazakhstan, using a questionnaire based on the key principles of the concept. Analysis revealed that 73% of respondents are interested in political matters, but only 45% actively participate in decision-making due to limited awareness of governmental activities. Significant correlations emerged between consensus orientation and accountability (r = 0.65, p < 0.05) and also between rule of law and transparency (r = 0.66, p < 0.05). However, an insignificant link was found between participation in decision-making and political events (r = 0.02, p > 0.05). Linear regression showed that demographic variables have limited influence on principles. Salary impacts consensus orientation (0.18), gender affects accountability (0.20) and transparency (0.22), occupation influences the rule of law (0.16), while gender and education only slightly influence familiarity with civil society (0.10). The study highlights the need for targeted awareness-raising, simplification of civic engagement, and improvement of institutional accountability and transparency to bridge the implementation gap. The evidence recommends a targeted approach to strengthen the Listening State concept through coordinated efforts by responsible institutions. |
| format | Article |
| id | doaj-art-5d1070341e47484397bb13e8bfc75399 |
| institution | OA Journals |
| issn | 1727-7051 1810-5467 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj-art-5d1070341e47484397bb13e8bfc753992025-08-20T02:37:49ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672025-07-0123293895310.21511/ppm.23(2).2025.6822500Institutional factors hindering the effective implementation of the Listening State concept in KazakhstanDana Tubekova0https://orcid.org/0000-0003-3625-6203Gulsara Junusbekova1https://orcid.org/0000-0002-2709-652XKhairulla Massadikov2https://orcid.org/0000-0002-0877-8859Gulmira Mombekova3https://orcid.org/0009-0000-2374-7316Botagoz Almukhambetova4https://orcid.org/0000-0003-0672-5881Ph.D. Student, Department of Management and Tourism, Faculty of Economics, Management and Law, Khoja Akhmet Yassawi International Kazakh- Turkish University, KazakhstanCandidate of Economic Sciences, Professor Institute of Management, Head of the Center for Educational Policy, Academy of Public Administration under the President of the Republic of Kazakhstan, KazakhstanPh.D., Senior Lecturer, Department of Management and Tourism, Faculty of Economics, Management and Law, Head of the Department of Science, Khoja Akhmet Yassawi International Kazakh-Turkish University, KazakhstanPh.D., Associate Professor, Department of Management and Tourism, Faculty of Economics, Management and Law, Khoja Akhmet Yassawi International Kazakh-Turkish University, KazakhstanCandidate of Economic Sciences, Associate Professor, Department of Hospitality, Faculty of Tourism and Hospitality, International University of Tourism and Hospitality, KazakhstanThe Listening State concept adopted in Kazakhstan aims to increase public trust in government institutions by incorporating citizen input into the policymaking process. However, empirical evidence suggests a substantial gap between declared principles and practical implementation. This study aims to examine the institutional factors that hinder the effective implementation of the Listening State concept within the framework of public administration based on an analysis of local-level public opinion. In 2024, a sociological survey involving 550 voluntary participants was conducted in the city of Turkestan, Kazakhstan, using a questionnaire based on the key principles of the concept. Analysis revealed that 73% of respondents are interested in political matters, but only 45% actively participate in decision-making due to limited awareness of governmental activities. Significant correlations emerged between consensus orientation and accountability (r = 0.65, p < 0.05) and also between rule of law and transparency (r = 0.66, p < 0.05). However, an insignificant link was found between participation in decision-making and political events (r = 0.02, p > 0.05). Linear regression showed that demographic variables have limited influence on principles. Salary impacts consensus orientation (0.18), gender affects accountability (0.20) and transparency (0.22), occupation influences the rule of law (0.16), while gender and education only slightly influence familiarity with civil society (0.10). The study highlights the need for targeted awareness-raising, simplification of civic engagement, and improvement of institutional accountability and transparency to bridge the implementation gap. The evidence recommends a targeted approach to strengthen the Listening State concept through coordinated efforts by responsible institutions.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/22500/PPM_2025_02_Tubekova.pdfaccountabilityawarenessconceptdemocracyparticipationprinciples |
| spellingShingle | Dana Tubekova Gulsara Junusbekova Khairulla Massadikov Gulmira Mombekova Botagoz Almukhambetova Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan Problems and Perspectives in Management accountability awareness concept democracy participation principles |
| title | Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan |
| title_full | Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan |
| title_fullStr | Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan |
| title_full_unstemmed | Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan |
| title_short | Institutional factors hindering the effective implementation of the Listening State concept in Kazakhstan |
| title_sort | institutional factors hindering the effective implementation of the listening state concept in kazakhstan |
| topic | accountability awareness concept democracy participation principles |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/22500/PPM_2025_02_Tubekova.pdf |
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