Development of the Telehealth Usability Questionnaire (TUQ)

Current telehealth usability questionnaires are designed primarily for older technologies, where telehealth interaction is conducted over dedicated videoconferencing applications. However, telehealth services are increasingly conducted over computer-based systems that rely on commercial software and...

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Main Authors: Bambang Parmanto, Allen Nelson Lewis, Jr., Kristin M. Graham, Marnie H. Bertolet
Format: Article
Language:English
Published: Hawaii Pacific University Library 2016-07-01
Series:International Journal of Telerehabilitation
Online Access:http://telerehab.pitt.edu/ojs/index.php/Telerehab/article/view/6196
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author Bambang Parmanto
Allen Nelson Lewis, Jr.
Kristin M. Graham
Marnie H. Bertolet
author_facet Bambang Parmanto
Allen Nelson Lewis, Jr.
Kristin M. Graham
Marnie H. Bertolet
author_sort Bambang Parmanto
collection DOAJ
description Current telehealth usability questionnaires are designed primarily for older technologies, where telehealth interaction is conducted over dedicated videoconferencing applications. However, telehealth services are increasingly conducted over computer-based systems that rely on commercial software and a user supplied computer interface. Therefore, a usability questionnaire that addresses the changes in telehealth service delivery and technology is needed.  The Telehealth Usability Questionnaire (TUQ) was developed to evaluate the usability of telehealth implementation and services.  This paper addresses: 1) the need for a new measure of telehealth usability, 2) the development of the TUQ, 3) intended uses for the TUQ, and 4) the reliability of the TUQ. Analyses indicate that the TUQ is a solid, robust, and versatile measure that can be used to measure the quality of the computer-based user interface and the quality of the telehealth interaction and services.
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publisher Hawaii Pacific University Library
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series International Journal of Telerehabilitation
spelling doaj-art-5ca6d4b3f59e45edaafa7d72c7a2f24e2025-08-20T01:55:46ZengHawaii Pacific University LibraryInternational Journal of Telerehabilitation1945-20202016-07-018131010.5195/ijt.2016.61965997Development of the Telehealth Usability Questionnaire (TUQ)Bambang Parmanto0Allen Nelson Lewis, Jr.Kristin M. Graham1Marnie H. Bertolet2University of Pittsburgh, Pittsburgh, PADepartment of Rehabilitation Science and Technology, School of Health and Rehabilitation Sciences, University of Pittsburgh, Pittsburgh, PA,Department of Epidemiology, Graduate School of Public Health, University of Pittsburgh, Pittsburgh, PACurrent telehealth usability questionnaires are designed primarily for older technologies, where telehealth interaction is conducted over dedicated videoconferencing applications. However, telehealth services are increasingly conducted over computer-based systems that rely on commercial software and a user supplied computer interface. Therefore, a usability questionnaire that addresses the changes in telehealth service delivery and technology is needed.  The Telehealth Usability Questionnaire (TUQ) was developed to evaluate the usability of telehealth implementation and services.  This paper addresses: 1) the need for a new measure of telehealth usability, 2) the development of the TUQ, 3) intended uses for the TUQ, and 4) the reliability of the TUQ. Analyses indicate that the TUQ is a solid, robust, and versatile measure that can be used to measure the quality of the computer-based user interface and the quality of the telehealth interaction and services.http://telerehab.pitt.edu/ojs/index.php/Telerehab/article/view/6196
spellingShingle Bambang Parmanto
Allen Nelson Lewis, Jr.
Kristin M. Graham
Marnie H. Bertolet
Development of the Telehealth Usability Questionnaire (TUQ)
International Journal of Telerehabilitation
title Development of the Telehealth Usability Questionnaire (TUQ)
title_full Development of the Telehealth Usability Questionnaire (TUQ)
title_fullStr Development of the Telehealth Usability Questionnaire (TUQ)
title_full_unstemmed Development of the Telehealth Usability Questionnaire (TUQ)
title_short Development of the Telehealth Usability Questionnaire (TUQ)
title_sort development of the telehealth usability questionnaire tuq
url http://telerehab.pitt.edu/ojs/index.php/Telerehab/article/view/6196
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