Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks

Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks

Providing quality services is one strategy to achieve business success in the service sector, especially regarding customer satisfaction and loyalty. This study aims to understand the empirical model and analyze the impact of service quality on customer loyalty, mediated by customer satisfaction. T...

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Bibliographic Details
Main Authors: Bakti Setyadi, Sulaiman Helmi, Syed Ismail bin Syed Mohamad
Format: Article
Language:English
Published: Faculty of Islamic Economics and Business - Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan 2023-06-01
Series:International Journal of Islamic Business and Economics (IJIBEC)
Subjects:
Service Quality
Customer Loyalty
Customer Satisfaction
Islamic Bank
Online Access:https://e-journal.uingusdur.ac.id/index.php/IJIBEC/article/view/6924
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