Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews
Objectives This review aimed to investigate the relationship between staff experience and patient health and experience outcomes in hospital inpatient settings.Design Systematic review of reviews.Methods Searches were performed in Medline (OVID), CINAHL and Google Scholar using key terms from releva...
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| Format: | Article |
| Language: | English |
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BMJ Publishing Group
2025-01-01
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| Series: | BMJ Open |
| Online Access: | https://bmjopen.bmj.com/content/15/1/e091942.full |
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| author | Peter Bragge Melita J Giummarra Natasha A Lannin Sandra Reeder Nadine Andrew Paul Kellner Veronica Delafosse Ngo Cong-Lem Diki Tsering |
| author_facet | Peter Bragge Melita J Giummarra Natasha A Lannin Sandra Reeder Nadine Andrew Paul Kellner Veronica Delafosse Ngo Cong-Lem Diki Tsering |
| author_sort | Peter Bragge |
| collection | DOAJ |
| description | Objectives This review aimed to investigate the relationship between staff experience and patient health and experience outcomes in hospital inpatient settings.Design Systematic review of reviews.Methods Searches were performed in Medline (OVID), CINAHL and Google Scholar using key terms from relevant review articles. The search was conducted on 28 August 2023. Inclusion criteria were systematic or narrative reviews in English from 2020 onwards, focusing on inpatients in hospital and related tertiary care facilities, examining the relationship between staff experience and patient outcomes. A review of reviews approach was used, with broad definitions for staff experience (eg, hospital culture, stress and burnout) and patient outcomes (eg, adverse events and patient experience). Independent screening and quality appraisal were conducted by two researchers. An evidence map of links between staff experience and patient outcomes was created. The methodological quality of systematic reviews was assessed using the AMSTAR 2 tool and narrative reviews with the SANRA tool.Results From 2365 citations, 21 reviews (18 systematic, 3 narrative) were included. Review quality ranged from moderate to high. Mapping revealed 66 associations between staff experience and patient outcomes. Common associations included burnout, stress and fatigue with adverse events (six reviews); communication with patient satisfaction (four reviews) and teamwork with patient satisfaction (four reviews).Conclusions Staff burnout, teamwork and communication practices directly impact adverse events and patient satisfaction. These findings guide hospital managers and clinicians in improving health service policies and practices. Further research is needed to strengthen the evidence base. |
| format | Article |
| id | doaj-art-5a6008de0857452498f4e9505fe7547a |
| institution | DOAJ |
| issn | 2044-6055 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | BMJ Publishing Group |
| record_format | Article |
| series | BMJ Open |
| spelling | doaj-art-5a6008de0857452498f4e9505fe7547a2025-08-20T02:47:19ZengBMJ Publishing GroupBMJ Open2044-60552025-01-0115110.1136/bmjopen-2024-091942Relationship between staff experience and patient outcomes in hospital settings: an overview of reviewsPeter Bragge0Melita J Giummarra1Natasha A Lannin2Sandra Reeder3Nadine Andrew4Paul Kellner5Veronica Delafosse6Ngo Cong-Lem7Diki Tsering81 Monash Sustainable Development Institute Evidence Review Service, Monash University, Melbourne, Victoria, Australia2 Department of Neurosciences, Faculty of Medicine Nursing and Health Sciences Monash University, Melbourne, Victoria, Australia2 Department of Neurosciences, Faculty of Medicine Nursing and Health Sciences Monash University, Melbourne, Victoria, Australia2 Department of Neurosciences, Faculty of Medicine Nursing and Health Sciences Monash University, Melbourne, Victoria, Australia2 Department of Neurosciences, Faculty of Medicine Nursing and Health Sciences Monash University, Melbourne, Victoria, Australia1 Monash Sustainable Development Institute Evidence Review Service, Monash University, Melbourne, Victoria, Australia1 Monash Sustainable Development Institute Evidence Review Service, Monash University, Melbourne, Victoria, Australia1 Monash Sustainable Development Institute Evidence Review Service, Monash University, Melbourne, Victoria, Australia1 Monash Sustainable Development Institute Evidence Review Service, Monash University, Melbourne, Victoria, AustraliaObjectives This review aimed to investigate the relationship between staff experience and patient health and experience outcomes in hospital inpatient settings.Design Systematic review of reviews.Methods Searches were performed in Medline (OVID), CINAHL and Google Scholar using key terms from relevant review articles. The search was conducted on 28 August 2023. Inclusion criteria were systematic or narrative reviews in English from 2020 onwards, focusing on inpatients in hospital and related tertiary care facilities, examining the relationship between staff experience and patient outcomes. A review of reviews approach was used, with broad definitions for staff experience (eg, hospital culture, stress and burnout) and patient outcomes (eg, adverse events and patient experience). Independent screening and quality appraisal were conducted by two researchers. An evidence map of links between staff experience and patient outcomes was created. The methodological quality of systematic reviews was assessed using the AMSTAR 2 tool and narrative reviews with the SANRA tool.Results From 2365 citations, 21 reviews (18 systematic, 3 narrative) were included. Review quality ranged from moderate to high. Mapping revealed 66 associations between staff experience and patient outcomes. Common associations included burnout, stress and fatigue with adverse events (six reviews); communication with patient satisfaction (four reviews) and teamwork with patient satisfaction (four reviews).Conclusions Staff burnout, teamwork and communication practices directly impact adverse events and patient satisfaction. These findings guide hospital managers and clinicians in improving health service policies and practices. Further research is needed to strengthen the evidence base.https://bmjopen.bmj.com/content/15/1/e091942.full |
| spellingShingle | Peter Bragge Melita J Giummarra Natasha A Lannin Sandra Reeder Nadine Andrew Paul Kellner Veronica Delafosse Ngo Cong-Lem Diki Tsering Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews BMJ Open |
| title | Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews |
| title_full | Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews |
| title_fullStr | Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews |
| title_full_unstemmed | Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews |
| title_short | Relationship between staff experience and patient outcomes in hospital settings: an overview of reviews |
| title_sort | relationship between staff experience and patient outcomes in hospital settings an overview of reviews |
| url | https://bmjopen.bmj.com/content/15/1/e091942.full |
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