THE IMPACT OF HRM PRACTICES ON SERVICE QUALITY IN CUSTOMER-FACING BUSINESSES
This research analyses the impact of HRM practices on service quality in customer-facing businesses. A systematic review was conducted using Google Scholar as the search engine, and search terms such as "HRM practices", "Service quality", and "Customer-facing business"...
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| Format: | Article |
| Language: | English |
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2025-03-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v19-n1/13.pdf |
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