Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective
This study examines how individuals engage with smart city technologies (SCTs) through the dual roles of residents and tourists. Drawing on a new conceptual framework of affective-symbolic engagement, it explores not only adoption patterns but also users’ emotional responses and perceived inclusion....
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| Format: | Article |
| Language: | English |
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MDPI AG
2025-06-01
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| Series: | Tourism and Hospitality |
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| Online Access: | https://www.mdpi.com/2673-5768/6/2/116 |
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| author | Nikolaos Iason Koufodontis Eleni Gaki Stella Zounta |
| author_facet | Nikolaos Iason Koufodontis Eleni Gaki Stella Zounta |
| author_sort | Nikolaos Iason Koufodontis |
| collection | DOAJ |
| description | This study examines how individuals engage with smart city technologies (SCTs) through the dual roles of residents and tourists. Drawing on a new conceptual framework of affective-symbolic engagement, it explores not only adoption patterns but also users’ emotional responses and perceived inclusion. A quantitative analysis of 194 respondents reveals that while adoption rates are similar across roles, residents and tourists differ in usage routines, usability experiences, and sensitivity to symbolic cues. Tourists report more interface challenges and rely on third-party sources, while residents engage more with civic platforms. Age predicts usability barriers, but education does not significantly affect engagement. Emotional comfort and symbolic belonging are shaped less by demographic background and more by situational role and perceived design inclusivity. The findings extend smart city theory by incorporating role-sensitive, affective, and symbolic dimensions of digital engagement and support policies aimed at inclusive, human-centered urban technologies. |
| format | Article |
| id | doaj-art-5a1bd4520e4e483b96d54f722f070e8c |
| institution | Kabale University |
| issn | 2673-5768 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Tourism and Hospitality |
| spelling | doaj-art-5a1bd4520e4e483b96d54f722f070e8c2025-08-20T03:29:52ZengMDPI AGTourism and Hospitality2673-57682025-06-016211610.3390/tourhosp6020116Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident PerspectiveNikolaos Iason Koufodontis0Eleni Gaki1Stella Zounta2Department of Tourism Economics and Management, School of Business, University of the Aegean, 82132 Chios, GreeceDepartment of Business Administration, School of Business, University of the Aegean, 82132 Chios, GreeceDepartment of Business Administration, School of Business, University of the Aegean, 82132 Chios, GreeceThis study examines how individuals engage with smart city technologies (SCTs) through the dual roles of residents and tourists. Drawing on a new conceptual framework of affective-symbolic engagement, it explores not only adoption patterns but also users’ emotional responses and perceived inclusion. A quantitative analysis of 194 respondents reveals that while adoption rates are similar across roles, residents and tourists differ in usage routines, usability experiences, and sensitivity to symbolic cues. Tourists report more interface challenges and rely on third-party sources, while residents engage more with civic platforms. Age predicts usability barriers, but education does not significantly affect engagement. Emotional comfort and symbolic belonging are shaped less by demographic background and more by situational role and perceived design inclusivity. The findings extend smart city theory by incorporating role-sensitive, affective, and symbolic dimensions of digital engagement and support policies aimed at inclusive, human-centered urban technologies.https://www.mdpi.com/2673-5768/6/2/116SCTs (SCT)urban tourismtechnology adoptionaffective SCT engagementsymbolic SCT engagement |
| spellingShingle | Nikolaos Iason Koufodontis Eleni Gaki Stella Zounta Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective Tourism and Hospitality SCTs (SCT) urban tourism technology adoption affective SCT engagement symbolic SCT engagement |
| title | Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective |
| title_full | Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective |
| title_fullStr | Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective |
| title_full_unstemmed | Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective |
| title_short | Smart Cities and Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective |
| title_sort | smart cities and affective symbolic urbanism a dual tourist resident perspective |
| topic | SCTs (SCT) urban tourism technology adoption affective SCT engagement symbolic SCT engagement |
| url | https://www.mdpi.com/2673-5768/6/2/116 |
| work_keys_str_mv | AT nikolaosiasonkoufodontis smartcitiesandaffectivesymbolicurbanismadualtouristresidentperspective AT elenigaki smartcitiesandaffectivesymbolicurbanismadualtouristresidentperspective AT stellazounta smartcitiesandaffectivesymbolicurbanismadualtouristresidentperspective |