Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study

Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study

This research evaluates user satisfaction with the e-administration system at the Village-Owned Enterprises (BUMDes) Melung, focusing on identifying features that influence user satisfaction using the Kano model. A survey was conducted with 50 respondents who are active users of the system, analyzin...

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Bibliographic Details
Main Authors: Ilham Albana, Imamul Ihsan, Yerikho Putra Firnandri
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2024-12-01
Series:Journal of Information Systems and Informatics
Subjects:
bumdes, website, e-administration, kano model, user satisfaction
Online Access:https://journal-isi.org/index.php/isi/article/view/891
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