Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study
This research evaluates user satisfaction with the e-administration system at the Village-Owned Enterprises (BUMDes) Melung, focusing on identifying features that influence user satisfaction using the Kano model. A survey was conducted with 50 respondents who are active users of the system, analyzin...
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| Format: | Article |
| Language: | English |
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Informatics Department, Faculty of Computer Science Bina Darma University
2024-12-01
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| Series: | Journal of Information Systems and Informatics |
| Subjects: | |
| Online Access: | https://journal-isi.org/index.php/isi/article/view/891 |
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| _version_ | 1849709204141506560 |
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| author | Ilham Albana Imamul Ihsan Yerikho Putra Firnandri |
| author_facet | Ilham Albana Imamul Ihsan Yerikho Putra Firnandri |
| author_sort | Ilham Albana |
| collection | DOAJ |
| description | This research evaluates user satisfaction with the e-administration system at the Village-Owned Enterprises (BUMDes) Melung, focusing on identifying features that influence user satisfaction using the Kano model. A survey was conducted with 50 respondents who are active users of the system, analyzing 16 key features, including user registration, online payment, financial transparency, and service reporting. The results indicate that the Online Payment and Financial Transparency features are categorized as "Must-be," meaning these features are considered very important and must function optimally for users to remain satisfied. Meanwhile, the Tour Package Booking and Service Reporting features fall into the "One-dimensional" category, where improvements in the quality of these features directly correlate with increased user satisfaction. These findings suggest that fundamental features supporting reliability and accessibility are top priorities, while optimizing other features can further enhance overall user satisfaction. Development recommendations include improving performance on critical features to ensure a more responsive and efficient e-administration system. |
| format | Article |
| id | doaj-art-59ecf5a1fa1d43d1a3ba6ac82a19cd09 |
| institution | DOAJ |
| issn | 2656-5935 2656-4882 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Informatics Department, Faculty of Computer Science Bina Darma University |
| record_format | Article |
| series | Journal of Information Systems and Informatics |
| spelling | doaj-art-59ecf5a1fa1d43d1a3ba6ac82a19cd092025-08-20T03:15:24ZengInformatics Department, Faculty of Computer Science Bina Darma UniversityJournal of Information Systems and Informatics2656-59352656-48822024-12-01642541255210.51519/journalisi.v6i4.891891Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case StudyIlham Albana0Imamul Ihsan1Yerikho Putra Firnandri2Universitas Amikom PurwokertoAmikom UniversityAmikom UniversityThis research evaluates user satisfaction with the e-administration system at the Village-Owned Enterprises (BUMDes) Melung, focusing on identifying features that influence user satisfaction using the Kano model. A survey was conducted with 50 respondents who are active users of the system, analyzing 16 key features, including user registration, online payment, financial transparency, and service reporting. The results indicate that the Online Payment and Financial Transparency features are categorized as "Must-be," meaning these features are considered very important and must function optimally for users to remain satisfied. Meanwhile, the Tour Package Booking and Service Reporting features fall into the "One-dimensional" category, where improvements in the quality of these features directly correlate with increased user satisfaction. These findings suggest that fundamental features supporting reliability and accessibility are top priorities, while optimizing other features can further enhance overall user satisfaction. Development recommendations include improving performance on critical features to ensure a more responsive and efficient e-administration system.https://journal-isi.org/index.php/isi/article/view/891bumdes, website, e-administration, kano model, user satisfaction |
| spellingShingle | Ilham Albana Imamul Ihsan Yerikho Putra Firnandri Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study Journal of Information Systems and Informatics bumdes, website, e-administration, kano model, user satisfaction |
| title | Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study |
| title_full | Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study |
| title_fullStr | Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study |
| title_full_unstemmed | Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study |
| title_short | Evaluating E-Administration Features on User Satisfaction Using the Kano Model: A Melung Village-Owned Enterprise Case Study |
| title_sort | evaluating e administration features on user satisfaction using the kano model a melung village owned enterprise case study |
| topic | bumdes, website, e-administration, kano model, user satisfaction |
| url | https://journal-isi.org/index.php/isi/article/view/891 |
| work_keys_str_mv | AT ilhamalbana evaluatingeadministrationfeaturesonusersatisfactionusingthekanomodelamelungvillageownedenterprisecasestudy AT imamulihsan evaluatingeadministrationfeaturesonusersatisfactionusingthekanomodelamelungvillageownedenterprisecasestudy AT yerikhoputrafirnandri evaluatingeadministrationfeaturesonusersatisfactionusingthekanomodelamelungvillageownedenterprisecasestudy |