“Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21
Call center is a part of contact center who responsible to serve customers. Call center relates corporate and targeted market. As communication media whose tasks are focused to serve the customers, call center receives and processes consumer expectations and hopes. The result can be processed as an...
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| Format: | Article |
| Language: | English |
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Universitas Islam Bandung
2007-06-01
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| Series: | MediaTor |
| Subjects: | |
| Online Access: | http://ejournal.unisba.ac.id/index.php/mediator/article/view/1237 |
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| _version_ | 1850206044635004928 |
|---|---|
| author | Ratih Tresnati |
| author_facet | Ratih Tresnati |
| author_sort | Ratih Tresnati |
| collection | DOAJ |
| description | Call center is a part of contact center who responsible to serve customers. Call center relates corporate and targeted market. As communication media whose tasks are focused to serve the customers, call center receives and processes consumer expectations and hopes. The result can be processed as an opportunity for the corporate to expand its market and develop their products. Call center is believed could raise customer satisfactions by reduced service costs for each customer in long term action plan. |
| format | Article |
| id | doaj-art-58e6b592d85e41c3a1f9adb2f21575e8 |
| institution | OA Journals |
| issn | 1411-5883 |
| language | English |
| publishDate | 2007-06-01 |
| publisher | Universitas Islam Bandung |
| record_format | Article |
| series | MediaTor |
| spelling | doaj-art-58e6b592d85e41c3a1f9adb2f21575e82025-08-20T02:10:57ZengUniversitas Islam BandungMediaTor1411-58832007-06-01811831981001“Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21Ratih Tresnati0Fak. Ekonomi UnisbaCall center is a part of contact center who responsible to serve customers. Call center relates corporate and targeted market. As communication media whose tasks are focused to serve the customers, call center receives and processes consumer expectations and hopes. The result can be processed as an opportunity for the corporate to expand its market and develop their products. Call center is believed could raise customer satisfactions by reduced service costs for each customer in long term action plan.http://ejournal.unisba.ac.id/index.php/mediator/article/view/1237call center, contact center, media komunikasi, komunikasi pemasaran |
| spellingShingle | Ratih Tresnati “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 MediaTor call center, contact center, media komunikasi, komunikasi pemasaran |
| title | “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 |
| title_full | “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 |
| title_fullStr | “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 |
| title_full_unstemmed | “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 |
| title_short | “Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21 |
| title_sort | call center sebagai alat komunikasi pemasaran di abad ke 21 |
| topic | call center, contact center, media komunikasi, komunikasi pemasaran |
| url | http://ejournal.unisba.ac.id/index.php/mediator/article/view/1237 |
| work_keys_str_mv | AT ratihtresnati callcentersebagaialatkomunikasipemasarandiabadke21 |