Decoding effectiveness and efficiency in AI-enabled public services: a configurational pathway to citizen and employee satisfaction
The integration of AI in public services often poses a paradox: while it can streamline operations, it may simultaneously undermine service effectiveness, ultimately shaping how both citizens and employees perceive service quality. Seeking to address gaps in our understanding of service-related fact...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2025-07-01
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| Series: | Frontiers in Political Science |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpos.2025.1560180/full |
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