The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam
This study evaluates the impact of green switching costs on loyalty to green products in Viet Nam. The study surveyed 960 consumers who have been using green products in Viet Nam. The research employs quantitative techniques for analysis, and the findings indicate that customer loyalty is positivel...
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| Format: | Article |
| Language: | English |
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Can Tho University Publisher
2025-06-01
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| Series: | CTU Journal of Innovation and Sustainable Development |
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| Online Access: | https://ctujs.ctu.edu.vn/index.php/ctujs/article/view/1061 |
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| author | Sang Tang My |
| author_facet | Sang Tang My |
| author_sort | Sang Tang My |
| collection | DOAJ |
| description |
This study evaluates the impact of green switching costs on loyalty to green products in Viet Nam. The study surveyed 960 consumers who have been using green products in Viet Nam. The research employs quantitative techniques for analysis, and the findings indicate that customer loyalty is positively impacted by satisfaction and green switching costs. The results show that alternative attractiveness has an effect and negatively affect customer loyalty. The influence of alternative attractiveness on customer loyalty can also be altered by green switching costs. The novelty of this study is to provide insight into customer loyalty to green products by increasing green switching costs and reducing alternative attractiveness. The results are useful for businesses and managers of green product manufacturing enterprises in their efforts to promote customer loyalty sustainably.
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| format | Article |
| id | doaj-art-57c46e905c934fa9af6adbbcc1af69fa |
| institution | DOAJ |
| issn | 2588-1418 2815-6412 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Can Tho University Publisher |
| record_format | Article |
| series | CTU Journal of Innovation and Sustainable Development |
| spelling | doaj-art-57c46e905c934fa9af6adbbcc1af69fa2025-08-20T02:44:20ZengCan Tho University PublisherCTU Journal of Innovation and Sustainable Development2588-14182815-64122025-06-0117210.22144/ctujoisd.2025.040The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet NamSang Tang My0a:1:{s:5:"en_US";s:52:"Ho Chi Minh City University of Economics and Finance";} This study evaluates the impact of green switching costs on loyalty to green products in Viet Nam. The study surveyed 960 consumers who have been using green products in Viet Nam. The research employs quantitative techniques for analysis, and the findings indicate that customer loyalty is positively impacted by satisfaction and green switching costs. The results show that alternative attractiveness has an effect and negatively affect customer loyalty. The influence of alternative attractiveness on customer loyalty can also be altered by green switching costs. The novelty of this study is to provide insight into customer loyalty to green products by increasing green switching costs and reducing alternative attractiveness. The results are useful for businesses and managers of green product manufacturing enterprises in their efforts to promote customer loyalty sustainably. https://ctujs.ctu.edu.vn/index.php/ctujs/article/view/1061Attractiongreenloyaltysatisfactionswitching costs |
| spellingShingle | Sang Tang My The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam CTU Journal of Innovation and Sustainable Development Attraction green loyalty satisfaction switching costs |
| title | The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam |
| title_full | The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam |
| title_fullStr | The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam |
| title_full_unstemmed | The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam |
| title_short | The effect of customer satisfaction, green switching costs and alternative attractiveness on customer loyalty to green products in Viet Nam |
| title_sort | effect of customer satisfaction green switching costs and alternative attractiveness on customer loyalty to green products in viet nam |
| topic | Attraction green loyalty satisfaction switching costs |
| url | https://ctujs.ctu.edu.vn/index.php/ctujs/article/view/1061 |
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