Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors
Measuring the performance of production systems is a critical management task, which the Balanced Scorecard (BSC) framework addresses by providing a clear representation of key performance indicators across financial, customer, internal process, and learning and growth perspectives. In contrast, tra...
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REA Press
2023-09-01
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| Series: | Big Data and Computing Visions |
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| Online Access: | https://www.bidacv.com/article_190170_956efdfeed286f0b806e03852ce3f3c2.pdf |
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| author | Seyed Najafi Mir Aryanezhad Farhad Hosseinzadeh Lotfi Seyyed Ebnerasoul |
| author_facet | Seyed Najafi Mir Aryanezhad Farhad Hosseinzadeh Lotfi Seyyed Ebnerasoul |
| author_sort | Seyed Najafi |
| collection | DOAJ |
| description | Measuring the performance of production systems is a critical management task, which the Balanced Scorecard (BSC) framework addresses by providing a clear representation of key performance indicators across financial, customer, internal process, and learning and growth perspectives. In contrast, traditional data envelopment analysis (DEA) approaches evaluate systems holistically without considering individual processes. This paper presents an integrated BSC-DEA methodology that enables multi-criteria performance evaluation across different project stages. The integrated DEA-BSC model uses "cards" to group input and output measures associated with the BSC perspectives, enabling efficiency decomposition to identify specific processes causing system inefficiencies and inform future improvement efforts. The authors demonstrate the proposed integrated BSC-DEA framework through a case study involving six banking branches, providing a more comprehensive view of organizational performance compared to traditional approaches. |
| format | Article |
| id | doaj-art-57ad341987a7439796480679c63f8df5 |
| institution | Kabale University |
| issn | 2783-4956 2821-014X |
| language | English |
| publishDate | 2023-09-01 |
| publisher | REA Press |
| record_format | Article |
| series | Big Data and Computing Visions |
| spelling | doaj-art-57ad341987a7439796480679c63f8df52025-01-30T12:23:01ZengREA PressBig Data and Computing Visions2783-49562821-014X2023-09-013311112410.22105/bdcv.2023.190170190170Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary FactorsSeyed Najafi0Mir Aryanezhad1Farhad Hosseinzadeh Lotfi2Seyyed Ebnerasoul3Department of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran.Department of Industrial Engineering, Iran University of Science & Technology, Tehran, Iran.Department of Mathematics, Science and Research Branch, Islamic Azad University, Tehran, Iran.Department of Industrial Engineering, Malek Ashtar University, Lavizan, Tehran, Iran.Measuring the performance of production systems is a critical management task, which the Balanced Scorecard (BSC) framework addresses by providing a clear representation of key performance indicators across financial, customer, internal process, and learning and growth perspectives. In contrast, traditional data envelopment analysis (DEA) approaches evaluate systems holistically without considering individual processes. This paper presents an integrated BSC-DEA methodology that enables multi-criteria performance evaluation across different project stages. The integrated DEA-BSC model uses "cards" to group input and output measures associated with the BSC perspectives, enabling efficiency decomposition to identify specific processes causing system inefficiencies and inform future improvement efforts. The authors demonstrate the proposed integrated BSC-DEA framework through a case study involving six banking branches, providing a more comprehensive view of organizational performance compared to traditional approaches.https://www.bidacv.com/article_190170_956efdfeed286f0b806e03852ce3f3c2.pdfsystem improvementdata envelopment analysisbalanced scorecardmeasuring performance |
| spellingShingle | Seyed Najafi Mir Aryanezhad Farhad Hosseinzadeh Lotfi Seyyed Ebnerasoul Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors Big Data and Computing Visions system improvement data envelopment analysis balanced scorecard measuring performance |
| title | Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors |
| title_full | Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors |
| title_fullStr | Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors |
| title_full_unstemmed | Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors |
| title_short | Integrated Balanced Scorecard and DEA Approach for Performance Evaluation with Non-Discretionary Factors |
| title_sort | integrated balanced scorecard and dea approach for performance evaluation with non discretionary factors |
| topic | system improvement data envelopment analysis balanced scorecard measuring performance |
| url | https://www.bidacv.com/article_190170_956efdfeed286f0b806e03852ce3f3c2.pdf |
| work_keys_str_mv | AT seyednajafi integratedbalancedscorecardanddeaapproachforperformanceevaluationwithnondiscretionaryfactors AT miraryanezhad integratedbalancedscorecardanddeaapproachforperformanceevaluationwithnondiscretionaryfactors AT farhadhosseinzadehlotfi integratedbalancedscorecardanddeaapproachforperformanceevaluationwithnondiscretionaryfactors AT seyyedebnerasoul integratedbalancedscorecardanddeaapproachforperformanceevaluationwithnondiscretionaryfactors |