The role of awareness in appraising the success of E-government systems
Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the succ...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2023-12-01
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| Series: | Cogent Business & Management |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2023.2186739 |
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| author | Imdadullah Hidayat Ur Rehman Jamshid Ali Turi Joanna Rosak-Szyrocka Mohammad Nurul Alam Ladislav Pilař |
| author_facet | Imdadullah Hidayat Ur Rehman Jamshid Ali Turi Joanna Rosak-Szyrocka Mohammad Nurul Alam Ladislav Pilař |
| author_sort | Imdadullah Hidayat Ur Rehman |
| collection | DOAJ |
| description | Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean’s IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services. |
| format | Article |
| id | doaj-art-56dd16b42fcd4d49aca095f861f7a0bb |
| institution | OA Journals |
| issn | 2331-1975 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj-art-56dd16b42fcd4d49aca095f861f7a0bb2025-08-20T02:15:51ZengTaylor & Francis GroupCogent Business & Management2331-19752023-12-0110110.1080/23311975.2023.2186739The role of awareness in appraising the success of E-government systemsImdadullah Hidayat Ur Rehman0Jamshid Ali Turi1Joanna Rosak-Szyrocka2Mohammad Nurul Alam3Ladislav Pilař4Department of MIS, Faculty of Business Administration, University of Tabuk, Tabuk, Saudi ArabiaDepartment of MIS, Faculty of Business Administration, University of Tabuk, Tabuk, Saudi ArabiaDepartment of Production Engineering and Safety, Faculty of Management, CZESTOCHOWA UNIVERSITY OF TECHNOLOGY, PolandDepartment of Management, Faculty of Business Administration, University of Tabuk, Tabuk, Saudi ArabiaDepartment of Management, Czech University of Life Sciences Prague, 16500 Prague, Czech RepublicWorldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean’s IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services.https://www.tandfonline.com/doi/10.1080/23311975.2023.2186739E-Government systemsinformation systemsinformation qualitysystem qualityservice qualityperceived usefulness |
| spellingShingle | Imdadullah Hidayat Ur Rehman Jamshid Ali Turi Joanna Rosak-Szyrocka Mohammad Nurul Alam Ladislav Pilař The role of awareness in appraising the success of E-government systems Cogent Business & Management E-Government systems information systems information quality system quality service quality perceived usefulness |
| title | The role of awareness in appraising the success of E-government systems |
| title_full | The role of awareness in appraising the success of E-government systems |
| title_fullStr | The role of awareness in appraising the success of E-government systems |
| title_full_unstemmed | The role of awareness in appraising the success of E-government systems |
| title_short | The role of awareness in appraising the success of E-government systems |
| title_sort | role of awareness in appraising the success of e government systems |
| topic | E-Government systems information systems information quality system quality service quality perceived usefulness |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2023.2186739 |
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