Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry
Trucking companies play a critical role in the U.S. economy but face many challenges. The trucking industry’s greatest challenge may be the persistent driver turnover problem. Trucking companies regularly report turnover rates exceeding 100%. Each driver costs between $2200–$21,000 to replace and ne...
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| Format: | Article |
| Language: | English |
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MDPI AG
2021-06-01
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| Series: | Logistics |
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| Online Access: | https://www.mdpi.com/2305-6290/5/2/34 |
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| _version_ | 1849253377797521408 |
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| author | Ashley Wygal Douglas Voss Michael B. Hargis Scott Nadler |
| author_facet | Ashley Wygal Douglas Voss Michael B. Hargis Scott Nadler |
| author_sort | Ashley Wygal |
| collection | DOAJ |
| description | Trucking companies play a critical role in the U.S. economy but face many challenges. The trucking industry’s greatest challenge may be the persistent driver turnover problem. Trucking companies regularly report turnover rates exceeding 100%. Each driver costs between $2200–$21,000 to replace and new drivers often impact carrier customer service and safety performance. The purpose of this article is to qualitatively explore the challenges drivers face with hopes of uncovering unique methods to improve job satisfaction and ameliorate turnover and retention issues. Results indicate that driver job satisfaction is related to compensation, management quality, equipment quality, home time, and wait time. Proactive managerial actions in the form of pre-planning loads are proposed as a method for carriers to resolve many driver concerns and possibly provide carriers with a competitive advantage in driver retention. |
| format | Article |
| id | doaj-art-5616248df69e46d0a16c3fb5f09bc49b |
| institution | Kabale University |
| issn | 2305-6290 |
| language | English |
| publishDate | 2021-06-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Logistics |
| spelling | doaj-art-5616248df69e46d0a16c3fb5f09bc49b2025-08-20T03:56:19ZengMDPI AGLogistics2305-62902021-06-01523410.3390/logistics5020034Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier IndustryAshley Wygal0Douglas Voss1Michael B. Hargis2Scott Nadler3FIS, Jacksonville, FL 02142, USADepartment of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USADepartment of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USADepartment of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USATrucking companies play a critical role in the U.S. economy but face many challenges. The trucking industry’s greatest challenge may be the persistent driver turnover problem. Trucking companies regularly report turnover rates exceeding 100%. Each driver costs between $2200–$21,000 to replace and new drivers often impact carrier customer service and safety performance. The purpose of this article is to qualitatively explore the challenges drivers face with hopes of uncovering unique methods to improve job satisfaction and ameliorate turnover and retention issues. Results indicate that driver job satisfaction is related to compensation, management quality, equipment quality, home time, and wait time. Proactive managerial actions in the form of pre-planning loads are proposed as a method for carriers to resolve many driver concerns and possibly provide carriers with a competitive advantage in driver retention.https://www.mdpi.com/2305-6290/5/2/34truckingdriversdriver turnoverdriver retention |
| spellingShingle | Ashley Wygal Douglas Voss Michael B. Hargis Scott Nadler Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry Logistics trucking drivers driver turnover driver retention |
| title | Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry |
| title_full | Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry |
| title_fullStr | Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry |
| title_full_unstemmed | Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry |
| title_short | Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry |
| title_sort | assessing causes of driver job dissatisfaction in the flatbed motor carrier industry |
| topic | trucking drivers driver turnover driver retention |
| url | https://www.mdpi.com/2305-6290/5/2/34 |
| work_keys_str_mv | AT ashleywygal assessingcausesofdriverjobdissatisfactionintheflatbedmotorcarrierindustry AT douglasvoss assessingcausesofdriverjobdissatisfactionintheflatbedmotorcarrierindustry AT michaelbhargis assessingcausesofdriverjobdissatisfactionintheflatbedmotorcarrierindustry AT scottnadler assessingcausesofdriverjobdissatisfactionintheflatbedmotorcarrierindustry |