Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study

Abstract Background The contemporary healthcare system is inherently complex, necessitating organizational and ward-level changes to address challenges. Continuous adaptations in daily practices are essential to meet unexpected patient needs. These dynamic changes require resilience from healthcare...

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Main Authors: Emma Lenssen, Iris Nagtegaal, Catharina van Oostveen, Angelien Sieben, Loes van Rijssen, Anne Marie Weggelaar
Format: Article
Language:English
Published: BMC 2025-02-01
Series:BMC Nursing
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Online Access:https://doi.org/10.1186/s12912-025-02761-2
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author Emma Lenssen
Iris Nagtegaal
Catharina van Oostveen
Angelien Sieben
Loes van Rijssen
Anne Marie Weggelaar
author_facet Emma Lenssen
Iris Nagtegaal
Catharina van Oostveen
Angelien Sieben
Loes van Rijssen
Anne Marie Weggelaar
author_sort Emma Lenssen
collection DOAJ
description Abstract Background The contemporary healthcare system is inherently complex, necessitating organizational and ward-level changes to address challenges. Continuous adaptations in daily practices are essential to meet unexpected patient needs. These dynamic changes require resilience from healthcare staff, including nurses. This paper explores how nurses show leadership in response to changes within a complex work environment that demands resilience in their daily practices. Methods An empirical qualitative study was employed. Non-participatory observations were conducted in February and March 2022 (n = 60 h), providing thick descriptions of nurses working across various shifts. Subsequently, two semi-structured group interviews were held: the first with nurses only and the second with multidisciplinary healthcare professionals. The interview transcripts and thick descriptions were analyzed using thematic analysis. Descriptive statistics were used to summarize participant characteristics. Results Responding to a changing work environment requires resilience from nurses who exhibit leadership showing four distinct behaviors: proactive, patient-centered care; investigative problem-solving; reflective learning; and profession-based approaches. Conclusion Collaboration is a key factor in resilient nurse leadership, both among nurses, and in interaction with patients, other healthcare professionals, and management. This research highlights how nurses’ considerations, beliefs, and interactions, make their leadership behavior visible in a context that demands situated, structural, and social resilience.
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issn 1472-6955
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spelling doaj-art-55d3a96e5cef4e1ab1d9410044b43a242025-08-20T02:43:15ZengBMCBMC Nursing1472-69552025-02-0124111110.1186/s12912-025-02761-2Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative studyEmma Lenssen0Iris Nagtegaal1Catharina van Oostveen2Angelien Sieben3Loes van Rijssen4Anne Marie Weggelaar5Clinical Research Unit, Radboud University Medical CenterMedical Oncology, Radboud University Medical CenterESHPM, Erasmus UniversityCenter of Integrated Care, Radboud University Medical CenterMedical Oncology, Radboud University Medical CenterESHPM, Erasmus UniversityAbstract Background The contemporary healthcare system is inherently complex, necessitating organizational and ward-level changes to address challenges. Continuous adaptations in daily practices are essential to meet unexpected patient needs. These dynamic changes require resilience from healthcare staff, including nurses. This paper explores how nurses show leadership in response to changes within a complex work environment that demands resilience in their daily practices. Methods An empirical qualitative study was employed. Non-participatory observations were conducted in February and March 2022 (n = 60 h), providing thick descriptions of nurses working across various shifts. Subsequently, two semi-structured group interviews were held: the first with nurses only and the second with multidisciplinary healthcare professionals. The interview transcripts and thick descriptions were analyzed using thematic analysis. Descriptive statistics were used to summarize participant characteristics. Results Responding to a changing work environment requires resilience from nurses who exhibit leadership showing four distinct behaviors: proactive, patient-centered care; investigative problem-solving; reflective learning; and profession-based approaches. Conclusion Collaboration is a key factor in resilient nurse leadership, both among nurses, and in interaction with patients, other healthcare professionals, and management. This research highlights how nurses’ considerations, beliefs, and interactions, make their leadership behavior visible in a context that demands situated, structural, and social resilience.https://doi.org/10.1186/s12912-025-02761-2LeadershipComplex work environmentResilienceSafety-IINursesQualitative study
spellingShingle Emma Lenssen
Iris Nagtegaal
Catharina van Oostveen
Angelien Sieben
Loes van Rijssen
Anne Marie Weggelaar
Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
BMC Nursing
Leadership
Complex work environment
Resilience
Safety-II
Nurses
Qualitative study
title Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
title_full Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
title_fullStr Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
title_full_unstemmed Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
title_short Exploring nurses' leadership and resilience in a complex daily work environment: a qualitative study
title_sort exploring nurses leadership and resilience in a complex daily work environment a qualitative study
topic Leadership
Complex work environment
Resilience
Safety-II
Nurses
Qualitative study
url https://doi.org/10.1186/s12912-025-02761-2
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