Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care

Cathy, a haemophilia nurse specialist in the UK, reflects on a challenging patient with a rare inherited platelet disorder. The patient did not attend regular clinic appointments, and when presenting at clinic due to severe bleeding or feeling unwell was often aggressive and abusive towards staff. T...

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Main Author: Harrison Cathy
Format: Article
Language:English
Published: Sciendo 2024-05-01
Series:The Journal of Haemophilia Practice
Subjects:
Online Access:https://doi.org/10.2478/jhp-2024-0011
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author Harrison Cathy
author_facet Harrison Cathy
author_sort Harrison Cathy
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description Cathy, a haemophilia nurse specialist in the UK, reflects on a challenging patient with a rare inherited platelet disorder. The patient did not attend regular clinic appointments, and when presenting at clinic due to severe bleeding or feeling unwell was often aggressive and abusive towards staff. The care team were concerned that he was putting his health at risk and followed protocols for vulnerable adults to try and ensure he was accessing the care he needed. This involved bringing in expertise outside of the multidisciplinary team (MDT), including non-medical services. Steps were also taken to ensure staff safety and wellbeing through in-house psychological support and the agreement of strategies for dealing with difficult behaviour. Ultimately, it was necessary to find an alternative care pathway for the patient. While acknowledging her disappointment in this outcome, Cathy reflects on how the processes followed have reinforced the development of individualised care plans for all patients with complex needs, and the importance of access to specialist services beyond the MDT. She also highlights considerations around the safety and wellbeing of the care team, the role of discussion and ‘debriefing’, and the value of staff access to psychological support.
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spelling doaj-art-54bec27227f14956b1d383eeb6e536f22025-02-02T15:48:30ZengSciendoThe Journal of Haemophilia Practice2055-33902024-05-01111757710.2478/jhp-2024-0011Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders careHarrison Cathy0CATHY HARRISON is an Advanced Nurse Practitioner in Haemophilia & Associated Haemostasis Disorders at Sheffield Haemophilia & Thrombosis Centre, UK. She was Vice Chair of the World Federation of Hemophilia (WFH) Nurses Committee and became Chair following the WFH 2024 World Congress, Sheffield, UKCathy, a haemophilia nurse specialist in the UK, reflects on a challenging patient with a rare inherited platelet disorder. The patient did not attend regular clinic appointments, and when presenting at clinic due to severe bleeding or feeling unwell was often aggressive and abusive towards staff. The care team were concerned that he was putting his health at risk and followed protocols for vulnerable adults to try and ensure he was accessing the care he needed. This involved bringing in expertise outside of the multidisciplinary team (MDT), including non-medical services. Steps were also taken to ensure staff safety and wellbeing through in-house psychological support and the agreement of strategies for dealing with difficult behaviour. Ultimately, it was necessary to find an alternative care pathway for the patient. While acknowledging her disappointment in this outcome, Cathy reflects on how the processes followed have reinforced the development of individualised care plans for all patients with complex needs, and the importance of access to specialist services beyond the MDT. She also highlights considerations around the safety and wellbeing of the care team, the role of discussion and ‘debriefing’, and the value of staff access to psychological support.https://doi.org/10.2478/jhp-2024-0011problem behaviourvulnerable patientsstaff safety and wellbeingnursesprofessional practice
spellingShingle Harrison Cathy
Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
The Journal of Haemophilia Practice
problem behaviour
vulnerable patients
staff safety and wellbeing
nurses
professional practice
title Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
title_full Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
title_fullStr Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
title_full_unstemmed Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
title_short Living, Caring, Learning – Setting boundaries for the wellbeing of everyone in bleeding disorders care
title_sort living caring learning setting boundaries for the wellbeing of everyone in bleeding disorders care
topic problem behaviour
vulnerable patients
staff safety and wellbeing
nurses
professional practice
url https://doi.org/10.2478/jhp-2024-0011
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