Towards a conceptual model of crisis communication with the media in the financial sector

Although crisis communication has emerged as a specialised study field for public relations scholars and practitioners and has been a mounting area of inter-disciplinary research in recent years, several gaps in current literature on crisis communication exist. Gaps include a notable focus on the p...

Full description

Saved in:
Bibliographic Details
Main Authors: Juliette Kathryn MacLiam, Rachel Barker
Format: Article
Language:English
Published: University of Johannesburg 2022-10-01
Series:Communicare
Subjects:
Online Access:https://journals.uj.ac.za/index.php/jcsa/article/view/1691
Tags: Add Tag
No Tags, Be the first to tag this record!
_version_ 1832593770891182080
author Juliette Kathryn MacLiam
Rachel Barker
author_facet Juliette Kathryn MacLiam
Rachel Barker
author_sort Juliette Kathryn MacLiam
collection DOAJ
description Although crisis communication has emerged as a specialised study field for public relations scholars and practitioners and has been a mounting area of inter-disciplinary research in recent years, several gaps in current literature on crisis communication exist. Gaps include a notable focus on the planning, prevention and recovery stages with lesser attention being devoted to the crisis-response stage; a lack of a comprehensive conceptual framework to guide communication decision makers during this critical period; and that crisis-communication studies appear to be predominantly Western based. This article attempts to address these gaps by focusing on the crisis-response stage, with particular emphasis on communication with the media during a crisis. It is acknowledged that the success of a crisis-management effort is profoundly affected by what an organisation says and does during a crisis – termed the crisis response (Benoit, 1997; Coombs, 2004). This article focuses on this crisis response and is divided as follows: firstly, an introduction to key terminology is provided, followed by the theoretical background, the research approach and methodology, as well as the findings from the case studies, which culminate in the proposed conceptual model for effective crisis communication with the media. Lastly, a critical evaluation of the model is presented and recommendations for further research are provided.
format Article
id doaj-art-533c850ad55240799e4649cc6d9e0fc3
institution Kabale University
issn 0259-0069
2957-7950
language English
publishDate 2022-10-01
publisher University of Johannesburg
record_format Article
series Communicare
spelling doaj-art-533c850ad55240799e4649cc6d9e0fc32025-01-20T08:53:36ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-10-0128110.36615/jcsa.v28i1.1691Towards a conceptual model of crisis communication with the media in the financial sectorJuliette Kathryn MacLiam0Rachel Barker1https://orcid.org/0000-0001-8816-9385ABSA BankUniversity of South Africa Although crisis communication has emerged as a specialised study field for public relations scholars and practitioners and has been a mounting area of inter-disciplinary research in recent years, several gaps in current literature on crisis communication exist. Gaps include a notable focus on the planning, prevention and recovery stages with lesser attention being devoted to the crisis-response stage; a lack of a comprehensive conceptual framework to guide communication decision makers during this critical period; and that crisis-communication studies appear to be predominantly Western based. This article attempts to address these gaps by focusing on the crisis-response stage, with particular emphasis on communication with the media during a crisis. It is acknowledged that the success of a crisis-management effort is profoundly affected by what an organisation says and does during a crisis – termed the crisis response (Benoit, 1997; Coombs, 2004). This article focuses on this crisis response and is divided as follows: firstly, an introduction to key terminology is provided, followed by the theoretical background, the research approach and methodology, as well as the findings from the case studies, which culminate in the proposed conceptual model for effective crisis communication with the media. Lastly, a critical evaluation of the model is presented and recommendations for further research are provided. https://journals.uj.ac.za/index.php/jcsa/article/view/1691crisis communicationthe media in the financial sectorcrisis responsegaps in current literaturecrisis-management
spellingShingle Juliette Kathryn MacLiam
Rachel Barker
Towards a conceptual model of crisis communication with the media in the financial sector
Communicare
crisis communication
the media in the financial sector
crisis response
gaps in current literature
crisis-management
title Towards a conceptual model of crisis communication with the media in the financial sector
title_full Towards a conceptual model of crisis communication with the media in the financial sector
title_fullStr Towards a conceptual model of crisis communication with the media in the financial sector
title_full_unstemmed Towards a conceptual model of crisis communication with the media in the financial sector
title_short Towards a conceptual model of crisis communication with the media in the financial sector
title_sort towards a conceptual model of crisis communication with the media in the financial sector
topic crisis communication
the media in the financial sector
crisis response
gaps in current literature
crisis-management
url https://journals.uj.ac.za/index.php/jcsa/article/view/1691
work_keys_str_mv AT juliettekathrynmacliam towardsaconceptualmodelofcrisiscommunicationwiththemediainthefinancialsector
AT rachelbarker towardsaconceptualmodelofcrisiscommunicationwiththemediainthefinancialsector