Measuring The Service Quality In Airline Companies
In today’s life, it is a very natural process to travel anywhere in countries which is people living or a point all over the world. To reach place that is planned for holiday or work travel, is a usually desired by everyone as soon as possible. Airline transportation comes to mind first when called...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2016-04-01
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| Series: | Journal of Transportation and Logistics |
| Subjects: | |
| Online Access: | https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/24542ED15B0640958BD6D2F9B20D6191 |
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| Summary: | In today’s life, it is a very natural process to travel anywhere in countries which is people living or a point all over the world. To reach place that is planned for holiday or work travel, is a usually desired by everyone as soon as possible. Airline transportation comes to mind first when called transportation in a short time. The choice of airline transportation for the trip will be speed, comfort and safety are effective. Airline companies should add an attractive factor to provide preferability in competitive environment. In recent years, both the number of flights and airline companies along with increase, competition has concentrated at aviation sector in Turkey. The companies services quality which is offering airline transportation services and the degree of ensure customer satisfaction will affect competitiveness. Companies that want to maintain the competitiveness, be able to identify customer expectations correctly and must do the necessary work to overcome even meet these expectations. Air transport services offering a company's service quality dimensions of investigating the effects of customer satisfaction this study, which covered a rate of 86.8 % of customer expectations , and the factors that most influence customer satisfaction, has been found to be reliable. |
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| ISSN: | 2459-1718 |