Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India

Countries around the globe, including India, are making strides to combat maternal and child health issues. To support these efforts, Digital Green implemented Project *Samvad*, a USAID-funded reproductive, maternal, newborn, and child health (RMNCH) project working across six states in India. The p...

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Main Authors: Farhad Ali, Sanjay Kumar Paswan, Gelsey Bennett, Ronali Pradhan, S B Nadagouda, Sanjukta Roy Choudhury
Format: Article
Language:English
Published: Inishmore Laser Scientific Publishing Ltd 2021-04-01
Series:Journal of Global Health Reports
Online Access:https://doi.org/10.29392/001c.22121
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author Farhad Ali
Sanjay Kumar Paswan
Gelsey Bennett
Ronali Pradhan
S B Nadagouda
Sanjukta Roy Choudhury
author_facet Farhad Ali
Sanjay Kumar Paswan
Gelsey Bennett
Ronali Pradhan
S B Nadagouda
Sanjukta Roy Choudhury
author_sort Farhad Ali
collection DOAJ
description Countries around the globe, including India, are making strides to combat maternal and child health issues. To support these efforts, Digital Green implemented Project *Samvad*, a USAID-funded reproductive, maternal, newborn, and child health (RMNCH) project working across six states in India. The project used a human-mediated community video approach to improve maternal and child health outcomes. In early 2020, due to mobility-related restrictions and norms related to physical distancing resulting from the COVID-19 pandemic, Project *Samvad*’s field activities stalled. This descriptive study highlights the project’s pivot to the use of digital tools to reach beneficiaries during the COVID-19 pandemic. The project delivered COVID-19 related information by layering it on the existing RMNCH messages. It used WhatsApp and Interactive Voice Response System to reach out to the community and frontline workers. The content of the messages was locally relevant, culturally appropriate, and addressed the concerns of the local community concerning their immediate needs related to RMNCH and COVID-19. The project recorded a listenership of 85,199 and a content viewership of 283,866 in three months. The initiative also oriented 918 frontline workers virtually on their roles and responsibilities during COVID-19. The insights from the adaptation of our approach in the context of COVID-19 can help project managers and policymakers address communication issues during the pandemic or any other emergency, using digital dissemination for reaching beneficiaries, building the capacities of partners, engaging community members and frontline workers for improved learning, and dealing with process-related challenges.
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spelling doaj-art-5171780d398e4b4aa01df4e17d1819d42025-08-20T03:45:24ZengInishmore Laser Scientific Publishing LtdJournal of Global Health Reports2399-16232021-04-01510.29392/001c.22121Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in IndiaFarhad AliSanjay Kumar PaswanGelsey BennettRonali PradhanS B NadagoudaSanjukta Roy ChoudhuryCountries around the globe, including India, are making strides to combat maternal and child health issues. To support these efforts, Digital Green implemented Project *Samvad*, a USAID-funded reproductive, maternal, newborn, and child health (RMNCH) project working across six states in India. The project used a human-mediated community video approach to improve maternal and child health outcomes. In early 2020, due to mobility-related restrictions and norms related to physical distancing resulting from the COVID-19 pandemic, Project *Samvad*’s field activities stalled. This descriptive study highlights the project’s pivot to the use of digital tools to reach beneficiaries during the COVID-19 pandemic. The project delivered COVID-19 related information by layering it on the existing RMNCH messages. It used WhatsApp and Interactive Voice Response System to reach out to the community and frontline workers. The content of the messages was locally relevant, culturally appropriate, and addressed the concerns of the local community concerning their immediate needs related to RMNCH and COVID-19. The project recorded a listenership of 85,199 and a content viewership of 283,866 in three months. The initiative also oriented 918 frontline workers virtually on their roles and responsibilities during COVID-19. The insights from the adaptation of our approach in the context of COVID-19 can help project managers and policymakers address communication issues during the pandemic or any other emergency, using digital dissemination for reaching beneficiaries, building the capacities of partners, engaging community members and frontline workers for improved learning, and dealing with process-related challenges.https://doi.org/10.29392/001c.22121
spellingShingle Farhad Ali
Sanjay Kumar Paswan
Gelsey Bennett
Ronali Pradhan
S B Nadagouda
Sanjukta Roy Choudhury
Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
Journal of Global Health Reports
title Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
title_full Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
title_fullStr Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
title_full_unstemmed Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
title_short Leveraging digital platforms for disseminating health and nutrition information during COVID-19: reflections from Project *Samvad* in India
title_sort leveraging digital platforms for disseminating health and nutrition information during covid 19 reflections from project samvad in india
url https://doi.org/10.29392/001c.22121
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