Service levels of highway toll plazas: the influence of factors on manual customer service
Abstract Paper aims To analyze service levels offered in a highway toll plaza and to test the influence of operational and human factors on manual customer service. Originality The methodology is an approach which involves systematic and efficient examination of multiple factors. This approach has...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Associação Brasileira de Engenharia de Produção (ABEPRO)
2019-11-01
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| Series: | Production |
| Subjects: | |
| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132019000100215&tlng=en |
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