ANALYSIS OF SERVICE QUALITY, PRICE, AND BRAND IMAGE ON GOJEK CUSTOMERS SATISFACTION IN BALI

Digitalization is one of the most important things used to increase sales in various businesses. This study aims to determine the effect of service quality on customer satisfaction, the effect of price on customer satisfaction, and brand image on customer satisfaction. The research method is quantit...

Full description

Saved in:

Bibliographic Details
Main Authors:	Ribek P.K., Agung A.P., Kharisnawati G., Yuliastuti I.A.N.
Format:	Article
Language:	English
Published:	iVolga Press 2024-05-01
Series:	Russian Journal of Agricultural and Socio-Economic Sciences
Subjects:	digitalization service expectations satisfaction marketing performance
Online Access:	http://rjoas.com/issue-2024-05/article_05.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

THE ROLE OF CUSTOMERS SATISFACTION IN MEDIATING THE EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY AT UDARA BALI BEACH RESORT YOGA & SPA
by: Candrawati N.M.A.D.S., et al.
Published: (2024-08-01)

ANALYSIS OF THE RELATIONSHIP BETWEEN FACTORS THAT INFLUENCE USER SATISFACTION IN GOJEK USING THE FUZZY DEMATEL METHOD
by: Elisa Ananda Putri, et al.
Published: (2024-05-01)

The Effect of Service Quality, Brand Image, E-WOM, Customer Satisfaction on Customer Loyalty
by: Sahlani Sahlani, et al.
Published: (2024-12-01)

Survey upon satisfaction of customers using services of travel agencies from Lublin province as a key element of contemporary marketing
by: Julia Wojciechowska-Solis
Published: (2013-06-01)

The Effect of Price, Location, and Service Quality on Customer Satisfaction at AA. Motor Service Surabaya
by: Minanti Dwi Setianingrum, et al.
Published: (2025-06-01)

Patient Satisfaction among Previous Denture Wearers: A Survey to Determine Factors Influencing Patient Experiences and Outcomes
by: Seba S Geevarghese, et al.
Published: (2024-12-01)

Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?
by: Abu Elnasr E. Sobaih, et al.
Published: (2023-12-01)

STUDENTS’ SATISFACTION WITH PEDAGOGY TEACHING
by: Zsh. Zsheliaskova-Koynova, et al.
Published: (2019-10-01)

Service Quality an Antecedent of Customer Satisfaction
by: Dr. Hassan Raza
Published: (2024-01-01)

Health-Related Quality of Life, Expectations and Academic Satisfaction of Young College Students
by: Jesus Alberto García-García, et al.
Published: (2021-12-01)

Expectation fulfillment is associated with good outcomes and patient satisfaction after knee arthroplasty: a prospective study in a multi-ethnic Asian population
by: Wei Ze Lim, et al.
Published: (2025-04-01)

Perceived product reputation, brand commitment, and corporate social responsibility as predictors of customer satisfaction
by: Oluwafemi P. Famakinde, et al.
Published: (2024-12-01)

Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study
by: Hui Zhang, et al.
Published: (2025-05-01)

Satisfaction and continuation intention in music streaming services: investigating key factors for user retention
by: Qianwen Li, et al.
Published: (2025-06-01)

Harnessing SVM for Sentiment Analysis: Insights from Gojek's Instagram Engagement
by: Muhammad Juan Savero, et al.
Published: (2025-03-01)

Exceeding expectations increases satisfaction among Louisiana waterfowl hunters
by: Michael C. Sullivan II, et al.
Published: (2024-12-01)

A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity
by: Saltanat Kondybayeva, et al.
Published: (2024-12-01)

Understanding passenger satisfaction and expectations in free bus service based on socio-demographic characteristics in Johor and the Klang Valley, Malaysia
by: Husna Zakaria, et al.
Published: (2025-01-01)

Patients' satisfaction, expectation, care, and maintenance of fixed prosthesis
by: Nada Kashbur, et al.
Published: (2019-01-01)

Digital CSR impact on Chinese auto brands: Mediating and moderating customer satisfaction and engagement
by: Manzar Rehman, et al.
Published: (2025-08-01)

Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty
by: A Afifah, et al.
Published: (2021-07-01)

Investigation of the impact of cognitive load on EFL learners’ satisfaction with MOOCs: the mediating role of expectation confirmation and perceived usefulness
by: Lingling Ma
Published: (2025-04-01)

Assessing the Impact of Service Quality, Perceived Price, and Store Location on Customer Satisfaction in the Beauty Retail Sector: A Case Study of Soappahollic
by: Damelina Basauli Tambunan, et al.
Published: (2025-07-01)

Artificial Intelligence and Customer Engagement in Driving Customer Satisfaction
by: Dhenisa Dewi Sulaeman, et al.
Published: (2025-08-01)

Analyzing Tourism Brand Loyalty and E-Marketing Development in Bali, Indonesia
by: I Made Bayu Wisnawa, et al.
Published: (2023-11-01)

Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction
by: Manoj Kumar Chaudhary, et al.
Published: (2025-01-01)

Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks
by: Bakti Setyadi, et al.
Published: (2023-06-01)

Theoretical approach for the construction of a model for estimating job satisfaction
by: Jessica Ivonne Hinojosa-López, et al.
Published: (2024-11-01)

PENGARUH PRODUCT ATTRIBUTE, BRAND TRUST, DAN CUSTOMER SATISFACTION TERHADAP PURCHASE INTENTION PADA PRODUK RICE BOWL
by: syafira abellia, et al.
Published: (2024-08-01)

The Effect of Human and Spatial Crowding on Repurchase Intention in Restaurant Using Brand and Customer Satisfaction as a Mediation Variable
by: Husna Ulinnuha, et al.
Published: (2025-05-01)

Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services
by: Suraya Zainol, et al.
Published: (2023-01-01)

Assessing the customer experience quality and customer loyalty: The mediating role of customer satisfaction
by: Ananta Budhi Danurdara, et al.
Published: (2025-06-01)

The effect of customer value and trust on customer satisfaction and its impact on customer loyalty
by: Yudhi Koesworodjati, et al.
Published: (2023-09-01)

Serving with Heart: How Responsive Empathy and Interpersonal Communication Change Customer Satisfaction in Customer Service of Telecommunication Services?
by: Rina Marlina, et al.
Published: (2025-07-01)

Analysis of public service cauldron on customer satisfaction at bank Republik Indonesia Kefamenanu branch
by: Berno Benigno Mitang, et al.
Published: (2023-06-01)

How do aesthetics drive customer retention in Bali cafes?
by: Efin Shu, et al.
Published: (2025-03-01)

THE EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, AND PERCEIVED VALUE TOWARDS CUSTOMER LOYALTY
by: Tanisah Tanisah, et al.
Published: (2015-03-01)

IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN
by: Ubedullah Amjad Ali SHAIKH, et al.
Published: (2011-01-01)

Modeling the Types of Physical Activity on Quality of Life, Life Expectancy and Life Satisfaction in Female Teachers; a Case Study of Qom City
by: Tahereh Nedaei, et al.
Published: (2020-09-01)

Bridging Satisfaction Between E-Service Quality and Brand Pride in Education
by: Susanta, et al.
Published: (2025-01-01)