Technical Customer Service Support with RAG Fine Tuned LLaMA 3
Providing effective technical customer service support is a critical challenge for organizations managing complex product ecosystems. This paper explores the application of Retrieval-Augmented Generation (RAG) using a fine-tuned LLaMA 3 model to enhance customer support workflows for Bogen’s E7000...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
LibraryPress@UF
2025-05-01
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| Series: | Proceedings of the International Florida Artificial Intelligence Research Society Conference |
| Online Access: | https://journals.flvc.org/FLAIRS/article/view/138954 |
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