Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Kepuasan Pelanggan Pengguna Wifi Indihome Kota Tasikamalaya

Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Kepuasan Pelanggan Pengguna Wifi Indihome Kota Tasikamalaya

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This study aims to determine the influence of product quality and service quality on customer satisfaction, with a focus on IndiHome services. The method used in this research is a quantitative method, where questionnaires are used as the data collection instrument. The research sample was taken fr...

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Bibliographic Details
Main Authors: Wildan Army Abdillah, Rengga Madya Pranata, Muhammad Iqbal Nurfauzan
Format: Article
Language:Indonesian
Published: Universitas Buana Perjuangan Karawang 2024-10-01
Series:Jurnal Manajemen dan Bisnis Kreatif
Subjects:
Service Quality
Product Quality
Customer Satisfaction
Online Access:http://103.174.114.164/index.php/Manajemen/article/view/7872
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