Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City

Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City

Implementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and...

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Bibliographic Details
Main Authors: Roosnelly Wahyuning Setiotirin, Himsar Silaban, Triyuni Soemartono, Gatot Hery Djatmika, Rachma Fitriati
Format: Article
Language:English
Published: Program Studi Magister Manajemen Institut Koperasi Indonesia 2025-04-01
Series:Coopetition
Subjects:
public policy
population policy
civil registration
policy implementation
service quality
Online Access:https://journal.ikopin.ac.id/index.php/coopetition/article/view/5265
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