Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City
Implementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and...
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| Format: | Article |
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Program Studi Magister Manajemen Institut Koperasi Indonesia
2025-04-01
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| Series: | Coopetition |
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| Online Access: | https://journal.ikopin.ac.id/index.php/coopetition/article/view/5265 |
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| author | Roosnelly Wahyuning Setiotirin Himsar Silaban Triyuni Soemartono Gatot Hery Djatmika Rachma Fitriati |
| author_facet | Roosnelly Wahyuning Setiotirin Himsar Silaban Triyuni Soemartono Gatot Hery Djatmika Rachma Fitriati |
| author_sort | Roosnelly Wahyuning Setiotirin |
| collection | DOAJ |
| description | Implementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and analyze the dynamics and challenges associated with implementing the e-KTP policy in Bandung City by examining relevant policy dimensions and the quality of public services. Employing a qualitative research methodology, the study utilizes data collection techniques, including in-depth interviews, focus group discussions, observations, and literature reviews. The findings reveal that the Population and Civil Registration Office in Bandung City faces several organizational challenges, such as limited human resources, inadequate infrastructure, and insufficient inter-agency coordination. Moreover, there is a lack of uniformity in interpreting the policy at the implementation level. Community outreach and socialization efforts have been largely ineffective, resulting in low levels of public awareness and participation in the management of e-KTP. Regarding operational challenges, key issues include a limited supply of blank forms, malfunctioning recording devices, and the absence of an integrated population service system. This study recommends that the successful implementation of the e-KTP policy in Bandung City is closely tied to significant improvements in public policy and service delivery. Essential measures include enhancing organizational capacity, optimizing policy interpretation, and refining application systems to ensure effective implementation of the e-KTP. Ultimately, these improvements would increase public satisfaction and trust in population administration services |
| format | Article |
| id | doaj-art-4dfe93f9c8f74debb9468e814a82f219 |
| institution | DOAJ |
| issn | 2086-4620 2615-4978 |
| language | English |
| publishDate | 2025-04-01 |
| publisher | Program Studi Magister Manajemen Institut Koperasi Indonesia |
| record_format | Article |
| series | Coopetition |
| spelling | doaj-art-4dfe93f9c8f74debb9468e814a82f2192025-08-20T03:13:21ZengProgram Studi Magister Manajemen Institut Koperasi IndonesiaCoopetition2086-46202615-49782025-04-0116121733210.32670/coopetition.v16i1.52655610Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung CityRoosnelly Wahyuning Setiotirin0Himsar Silaban1Triyuni Soemartono2Gatot Hery Djatmika3Rachma Fitriati4Department of Public Administration, Faculty of Social and Politics, Prof.Dr.Moestopo ( Beragama)Department of Public Administration, Faculty of Social and Politics, Prof.Dr.Moestopo ( Beragama)Department of Public Administration, Faculty of Social and Politics, Prof.Dr.Moestopo ( Beragama)Department of Public Administration, Faculty of Social and Politics, Prof.Dr.Moestopo ( Beragama)Faculty of Administration Science, Universitas Indonesia Prof. Dr. Mr. Prajudi Atmosudirdjo BuildingImplementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and analyze the dynamics and challenges associated with implementing the e-KTP policy in Bandung City by examining relevant policy dimensions and the quality of public services. Employing a qualitative research methodology, the study utilizes data collection techniques, including in-depth interviews, focus group discussions, observations, and literature reviews. The findings reveal that the Population and Civil Registration Office in Bandung City faces several organizational challenges, such as limited human resources, inadequate infrastructure, and insufficient inter-agency coordination. Moreover, there is a lack of uniformity in interpreting the policy at the implementation level. Community outreach and socialization efforts have been largely ineffective, resulting in low levels of public awareness and participation in the management of e-KTP. Regarding operational challenges, key issues include a limited supply of blank forms, malfunctioning recording devices, and the absence of an integrated population service system. This study recommends that the successful implementation of the e-KTP policy in Bandung City is closely tied to significant improvements in public policy and service delivery. Essential measures include enhancing organizational capacity, optimizing policy interpretation, and refining application systems to ensure effective implementation of the e-KTP. Ultimately, these improvements would increase public satisfaction and trust in population administration serviceshttps://journal.ikopin.ac.id/index.php/coopetition/article/view/5265public policypopulation policycivil registrationpolicy implementationservice quality |
| spellingShingle | Roosnelly Wahyuning Setiotirin Himsar Silaban Triyuni Soemartono Gatot Hery Djatmika Rachma Fitriati Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City Coopetition public policy population policy civil registration policy implementation service quality |
| title | Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City |
| title_full | Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City |
| title_fullStr | Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City |
| title_full_unstemmed | Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City |
| title_short | Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City |
| title_sort | challenges in implementing the electronic identity card policy an analysis of service quality at the population and civil registration office of bandung city |
| topic | public policy population policy civil registration policy implementation service quality |
| url | https://journal.ikopin.ac.id/index.php/coopetition/article/view/5265 |
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