Trends of automation of services in the hospitality industry
Innovative technologies in the world can improve interaction with customers, whose feedback depends on the evaluation of the services provided. AI-based chatbot technologies can be used to provide personalized services, such as meal planning and fitness support. This direction of automation of indus...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Zhytomyr Polytechnic State University
2022-12-01
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| Series: | Економіка, управління та адміністрування |
| Subjects: | |
| Online Access: | http://ema.ztu.edu.ua/article/view/272265 |
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| _version_ | 1849435239229685760 |
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| author | O.V. H.M. A.O. |
| author_facet | O.V. H.M. A.O. |
| author_sort | O.V. |
| collection | DOAJ |
| description | Innovative technologies in the world can improve interaction with customers, whose feedback depends on the evaluation of the services provided. AI-based chatbot technologies can be used to provide personalized services, such as meal planning and fitness support. This direction of automation of industry services is becoming widespread in the world. The article analyzes the foreign experience in the development of the automation of hospitality services, identifies the main advantages and disadvantages. Based on the questionnaire, an assessment of the quality of perception of the automation of service processes by young people is carried out. It was determined that chatbots perform simple tasks better, working according to the appropriate algorithm, in addition, it is necessary to take into account the individual wishes of a person, especially if there is a need to find a non-standard solution. The main problems faced by companies in the hospitality industry when implementing hospitality automation are identified, the possibilities of solving them are analyzed, and the necessity of their implementation in the modern world and the prospects for the development of this area are proven. |
| format | Article |
| id | doaj-art-4de57fe7af5e429db940a3233c93573e |
| institution | Kabale University |
| issn | 2664-245X 2664-2468 |
| language | English |
| publishDate | 2022-12-01 |
| publisher | Zhytomyr Polytechnic State University |
| record_format | Article |
| series | Економіка, управління та адміністрування |
| spelling | doaj-art-4de57fe7af5e429db940a3233c93573e2025-08-20T03:26:21ZengZhytomyr Polytechnic State UniversityЕкономіка, управління та адміністрування2664-245X2664-24682022-12-014102414910.26642/ema-2022-4(102)-41-49Trends of automation of services in the hospitality industryO.V. 0https://orcid.org/0000-0003-2188-9219H.M. 1https://orcid.org/0000-0001-5112-102XA.O. 2https://orcid.org/0000-0003-1826-9545OliinykTarasiuk Chahaida Innovative technologies in the world can improve interaction with customers, whose feedback depends on the evaluation of the services provided. AI-based chatbot technologies can be used to provide personalized services, such as meal planning and fitness support. This direction of automation of industry services is becoming widespread in the world. The article analyzes the foreign experience in the development of the automation of hospitality services, identifies the main advantages and disadvantages. Based on the questionnaire, an assessment of the quality of perception of the automation of service processes by young people is carried out. It was determined that chatbots perform simple tasks better, working according to the appropriate algorithm, in addition, it is necessary to take into account the individual wishes of a person, especially if there is a need to find a non-standard solution. The main problems faced by companies in the hospitality industry when implementing hospitality automation are identified, the possibilities of solving them are analyzed, and the necessity of their implementation in the modern world and the prospects for the development of this area are proven.http://ema.ztu.edu.ua/article/view/272265hotelsautomationserviceclientchatbotdevelopmentartificial intelligence |
| spellingShingle | O.V. H.M. A.O. Trends of automation of services in the hospitality industry Економіка, управління та адміністрування hotels automation service client chatbot development artificial intelligence |
| title | Trends of automation of services in the hospitality industry |
| title_full | Trends of automation of services in the hospitality industry |
| title_fullStr | Trends of automation of services in the hospitality industry |
| title_full_unstemmed | Trends of automation of services in the hospitality industry |
| title_short | Trends of automation of services in the hospitality industry |
| title_sort | trends of automation of services in the hospitality industry |
| topic | hotels automation service client chatbot development artificial intelligence |
| url | http://ema.ztu.edu.ua/article/view/272265 |
| work_keys_str_mv | AT ov trendsofautomationofservicesinthehospitalityindustry AT hm trendsofautomationofservicesinthehospitalityindustry AT ao trendsofautomationofservicesinthehospitalityindustry |