Knowledge Management Practices in Pakistan’s Telecom Services Sector
Employee turnover has become a serious problem in knowledge-intensive industries such as telecommunications, where the resulting knowledge loss affects process safety and quality. This study examines knowledge management practices in Pakistan’s telecom sector and argues that the impact of knowledge...
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| Format: | Article |
| Language: | English |
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Lahore School of Economics
2014-10-01
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| Series: | The Lahore Journal of Business |
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| Online Access: | https://journals.lahoreschool.edu.pk/LJB/LJB/article/view/25 |
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| _version_ | 1850075165468131328 |
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| author | Danial Hassan |
| author_facet | Danial Hassan |
| author_sort | Danial Hassan |
| collection | DOAJ |
| description |
Employee turnover has become a serious problem in knowledge-intensive industries such as telecommunications, where the resulting knowledge loss affects process safety and quality. This study examines knowledge management practices in Pakistan’s telecom sector and argues that the impact of knowledge loss could be mitigated through knowledge management. Based on a structured questionnaire administered online to a sample of telecom operators in Pakistan, the results indicate the absence of knowledge management as a strategic response to knowledge loss. Nonetheless, the presence of a young, educated workforce, a strong cooperative culture, and sound ICT provision could be leveraged to build successful knowledge management systems in this sector.
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| format | Article |
| id | doaj-art-4b64db2fd0484da19fc6259416da78df |
| institution | DOAJ |
| issn | 2223-0025 2791-3139 |
| language | English |
| publishDate | 2014-10-01 |
| publisher | Lahore School of Economics |
| record_format | Article |
| series | The Lahore Journal of Business |
| spelling | doaj-art-4b64db2fd0484da19fc6259416da78df2025-08-20T02:46:24ZengLahore School of EconomicsThe Lahore Journal of Business2223-00252791-31392014-10-0131Knowledge Management Practices in Pakistan’s Telecom Services SectorDanial Hassan0Department of Science and Technology Studies, Faculty of Science, University of Malaya Employee turnover has become a serious problem in knowledge-intensive industries such as telecommunications, where the resulting knowledge loss affects process safety and quality. This study examines knowledge management practices in Pakistan’s telecom sector and argues that the impact of knowledge loss could be mitigated through knowledge management. Based on a structured questionnaire administered online to a sample of telecom operators in Pakistan, the results indicate the absence of knowledge management as a strategic response to knowledge loss. Nonetheless, the presence of a young, educated workforce, a strong cooperative culture, and sound ICT provision could be leveraged to build successful knowledge management systems in this sector. https://journals.lahoreschool.edu.pk/LJB/LJB/article/view/25employee turnoverknowledge losstelecommunicationsPakistanknowledge management |
| spellingShingle | Danial Hassan Knowledge Management Practices in Pakistan’s Telecom Services Sector The Lahore Journal of Business employee turnover knowledge loss telecommunications Pakistan knowledge management |
| title | Knowledge Management Practices in Pakistan’s Telecom Services Sector |
| title_full | Knowledge Management Practices in Pakistan’s Telecom Services Sector |
| title_fullStr | Knowledge Management Practices in Pakistan’s Telecom Services Sector |
| title_full_unstemmed | Knowledge Management Practices in Pakistan’s Telecom Services Sector |
| title_short | Knowledge Management Practices in Pakistan’s Telecom Services Sector |
| title_sort | knowledge management practices in pakistan s telecom services sector |
| topic | employee turnover knowledge loss telecommunications Pakistan knowledge management |
| url | https://journals.lahoreschool.edu.pk/LJB/LJB/article/view/25 |
| work_keys_str_mv | AT danialhassan knowledgemanagementpracticesinpakistanstelecomservicessector |