CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION
The paper approaches business communication as an instance of social intercourse built around multiple levels of negotiation that go deeper than the obvious economic aspect. In this context, concepts such as calibration and reframing are analysed as tools meant to adapt verbal and non-verbal interac...
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| Format: | Article |
| Language: | English |
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University of Petrosani
2021-12-01
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| Series: | Annals of the University of Petrosani: Economics |
| Subjects: | |
| Online Access: | https://www.upet.ro/annals/economics/pdf/2021/p2/16).%20Dumbrava_1.pdf |
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| _version_ | 1850025041943592960 |
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| author | GABRIELA DUMBRAVĂ |
| author_facet | GABRIELA DUMBRAVĂ |
| author_sort | GABRIELA DUMBRAVĂ |
| collection | DOAJ |
| description | The paper approaches business communication as an instance of social intercourse built around multiple levels of negotiation that go deeper than the obvious economic aspect. In this context, concepts such as calibration and reframing are analysed as tools meant to adapt verbal and non-verbal interactions to a variety of interlocutors in order to establish a favourable context for communication, generically called ‘rapport’. Finally, the paper relies on the findings of research displayed in recent literature in order to approach the achievement, importance and benefits of building rapport on all business levels. |
| format | Article |
| id | doaj-art-4b1775d8ce294eefb6fa1bbf984686c7 |
| institution | DOAJ |
| issn | 1582-5949 2247-8620 |
| language | English |
| publishDate | 2021-12-01 |
| publisher | University of Petrosani |
| record_format | Article |
| series | Annals of the University of Petrosani: Economics |
| spelling | doaj-art-4b1775d8ce294eefb6fa1bbf984686c72025-08-20T03:00:57ZengUniversity of PetrosaniAnnals of the University of Petrosani: Economics1582-59492247-86202021-12-01212171178CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATIONGABRIELA DUMBRAVĂ0University of Petroşani, RomaniaThe paper approaches business communication as an instance of social intercourse built around multiple levels of negotiation that go deeper than the obvious economic aspect. In this context, concepts such as calibration and reframing are analysed as tools meant to adapt verbal and non-verbal interactions to a variety of interlocutors in order to establish a favourable context for communication, generically called ‘rapport’. Finally, the paper relies on the findings of research displayed in recent literature in order to approach the achievement, importance and benefits of building rapport on all business levels. https://www.upet.ro/annals/economics/pdf/2021/p2/16).%20Dumbrava_1.pdfbusiness communicationframingcalibrationreframingrapportverbal cuesnon-verbal cues |
| spellingShingle | GABRIELA DUMBRAVĂ CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION Annals of the University of Petrosani: Economics business communication framing calibration reframing rapport verbal cues non-verbal cues |
| title | CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION |
| title_full | CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION |
| title_fullStr | CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION |
| title_full_unstemmed | CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION |
| title_short | CALIBRATION AND REFRAMING AS RAPPORT BUILDING TOOLS IN BUSINESS COMMUNICATION |
| title_sort | calibration and reframing as rapport building tools in business communication |
| topic | business communication framing calibration reframing rapport verbal cues non-verbal cues |
| url | https://www.upet.ro/annals/economics/pdf/2021/p2/16).%20Dumbrava_1.pdf |
| work_keys_str_mv | AT gabrieladumbrava calibrationandreframingasrapportbuildingtoolsinbusinesscommunication |