FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR
This research is to find out the influence of product quality, perceived service quality, and perceivedvalue on customersatisfaction. This research choose a food and beverage company asthe object named Pavilion Resto. This study uses multiple linear regression with a total 120 respondents, collecte...
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| Format: | Article |
| Language: | Indonesian |
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Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Ciputra Surabaya
2024-04-01
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| Series: | Jurnal Performa |
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| Online Access: | https://journal.uc.ac.id/index.php/performa/article/view/4673 |
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| _version_ | 1849222925630046208 |
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| author | Gede Dika Aditya Agustiono Agustiono |
| author_facet | Gede Dika Aditya Agustiono Agustiono |
| author_sort | Gede Dika Aditya |
| collection | DOAJ |
| description |
This research is to find out the influence of product quality, perceived service quality, and
perceivedvalue on customersatisfaction. This research choose a food and beverage company asthe object named Pavilion Resto. This study uses multiple linear regression with a total 120 respondents, collected from closed-ended questionnaire. The result of this study shows that perceived service quality and perceived value have a significant effect on customer satisfaction. Whereas, product quality has no significant effect on customer satisfaction.
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| format | Article |
| id | doaj-art-46f35b4955fc4074bee1a4ecf41bf4e1 |
| institution | Kabale University |
| issn | 2527-4635 |
| language | Indonesian |
| publishDate | 2024-04-01 |
| publisher | Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Ciputra Surabaya |
| record_format | Article |
| series | Jurnal Performa |
| spelling | doaj-art-46f35b4955fc4074bee1a4ecf41bf4e12025-08-26T02:03:48ZindLembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Ciputra SurabayaJurnal Performa2527-46352024-04-019110.37715/jp.v9i1.4673FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASARGede Dika Aditya0Agustiono Agustiono1Universitas Ciputra, UC Town, Citraland, Surabaya 60219, IndonesiaUniversitas Ciputra This research is to find out the influence of product quality, perceived service quality, and perceivedvalue on customersatisfaction. This research choose a food and beverage company asthe object named Pavilion Resto. This study uses multiple linear regression with a total 120 respondents, collected from closed-ended questionnaire. The result of this study shows that perceived service quality and perceived value have a significant effect on customer satisfaction. Whereas, product quality has no significant effect on customer satisfaction. https://journal.uc.ac.id/index.php/performa/article/view/4673Product QualityPerceived Serviced QualityPerceived ValueCustomer satisfaction |
| spellingShingle | Gede Dika Aditya Agustiono Agustiono FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR Jurnal Performa Product Quality Perceived Serviced Quality Perceived Value Customer satisfaction |
| title | FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR |
| title_full | FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR |
| title_fullStr | FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR |
| title_full_unstemmed | FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR |
| title_short | FACTORS INFLUENCING CUSTOMER SATISFACTION OF PAVILION RESTO IN DENPASAR |
| title_sort | factors influencing customer satisfaction of pavilion resto in denpasar |
| topic | Product Quality Perceived Serviced Quality Perceived Value Customer satisfaction |
| url | https://journal.uc.ac.id/index.php/performa/article/view/4673 |
| work_keys_str_mv | AT gededikaaditya factorsinfluencingcustomersatisfactionofpavilionrestoindenpasar AT agustionoagustiono factorsinfluencingcustomersatisfactionofpavilionrestoindenpasar |