Using co-design to improve the client waiting experience at an outpatient mental health clinic

Prolonged wait times in healthcare are a complex issue that can negatively impact both clients and staff. Longer wait times are often caused by a number of factors such as overly complicated scheduling, inefficient use of resources, extraneous processes, and misalignment of supply and demand. Growin...

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Bibliographic Details
Main Authors: Zoe Findlay, Andrea E Waddell, Maame Darkwa, Katrina Engel, Anne-Marie Voyer
Format: Article
Language:English
Published: BMJ Publishing Group 2023-02-01
Series:BMJ Open Quality
Online Access:https://bmjopenquality.bmj.com/content/12/1/e001781.full
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