Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)

Queues occur as a consequence of the limited-service facilities. Queuing systems can occur in various places and times, one of which is checking in aircraft at Soekarno-Hatta International Airport Cengkareng. Comparative analysis of the time efficiency of the queuing system needs to be done to help...

Full description

Saved in:
Bibliographic Details
Main Authors: Tukhas Shilul Imaroh, Abdul Hafaz Ngah, Sugiyono Sugiyono
Format: Article
Language:English
Published: Indonesian Institute for Counseling, Education and Therapy (IICET) 2023-09-01
Series:JPPI (Jurnal Penelitian Pendidikan Indonesia)
Subjects:
Online Access:https://jurnal.iicet.org/index.php/jppi/article/view/2402
Tags: Add Tag
No Tags, Be the first to tag this record!
_version_ 1832584646658883584
author Tukhas Shilul Imaroh
Abdul Hafaz Ngah
Sugiyono Sugiyono
author_facet Tukhas Shilul Imaroh
Abdul Hafaz Ngah
Sugiyono Sugiyono
author_sort Tukhas Shilul Imaroh
collection DOAJ
description Queues occur as a consequence of the limited-service facilities. Queuing systems can occur in various places and times, one of which is checking in aircraft at Soekarno-Hatta International Airport Cengkareng. Comparative analysis of the time efficiency of the queuing system needs to be done to help make decisions on the implementation of the check in system to improve service performance in order to achieve customer satisfaction. This study aims to analyze the comparison of queue time efficiency between self-check in and conventional check using the queuing method. The population in this study are prospective passengers who will check-in at Terminal 3 Soekarno - Hatta Airport, the sample used is passengers who come and queue at the ticket check-in counter of Soekarno - Hatta Airport Tangerang to take boarding passes from February 2022. Sampling method using purposive sampling. The data collection method used primary data and secondary data. The data analysis method uses the Queuing System Performance analysis with the Multiple Line Queuing Model (M/M/S). The results of the research are expected to help solve problems, assist decision making and determine policies related to long queues at check-in activities at airports.
format Article
id doaj-art-43efc53c37754ccab9293864084f3d00
institution Kabale University
issn 2477-8524
2502-8103
language English
publishDate 2023-09-01
publisher Indonesian Institute for Counseling, Education and Therapy (IICET)
record_format Article
series JPPI (Jurnal Penelitian Pendidikan Indonesia)
spelling doaj-art-43efc53c37754ccab9293864084f3d002025-01-27T12:24:49ZengIndonesian Institute for Counseling, Education and Therapy (IICET)JPPI (Jurnal Penelitian Pendidikan Indonesia)2477-85242502-81032023-09-01931190119610.29210/0202324021482Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)Tukhas Shilul Imaroh0Abdul Hafaz Ngah1Sugiyono Sugiyono2Universitas Mercubuanauniversity of Malaysia TerengganuUniversitas MercubuanaQueues occur as a consequence of the limited-service facilities. Queuing systems can occur in various places and times, one of which is checking in aircraft at Soekarno-Hatta International Airport Cengkareng. Comparative analysis of the time efficiency of the queuing system needs to be done to help make decisions on the implementation of the check in system to improve service performance in order to achieve customer satisfaction. This study aims to analyze the comparison of queue time efficiency between self-check in and conventional check using the queuing method. The population in this study are prospective passengers who will check-in at Terminal 3 Soekarno - Hatta Airport, the sample used is passengers who come and queue at the ticket check-in counter of Soekarno - Hatta Airport Tangerang to take boarding passes from February 2022. Sampling method using purposive sampling. The data collection method used primary data and secondary data. The data analysis method uses the Queuing System Performance analysis with the Multiple Line Queuing Model (M/M/S). The results of the research are expected to help solve problems, assist decision making and determine policies related to long queues at check-in activities at airports.https://jurnal.iicet.org/index.php/jppi/article/view/2402queue methodmanual check inself-check inmanual queue
spellingShingle Tukhas Shilul Imaroh
Abdul Hafaz Ngah
Sugiyono Sugiyono
Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
JPPI (Jurnal Penelitian Pendidikan Indonesia)
queue method
manual check in
self-check in
manual queue
title Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
title_full Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
title_fullStr Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
title_full_unstemmed Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
title_short Analysis of efficiency between self-check in and conventional check in with queue method (case study at terminal 3 Soekarno-Hatta airport)
title_sort analysis of efficiency between self check in and conventional check in with queue method case study at terminal 3 soekarno hatta airport
topic queue method
manual check in
self-check in
manual queue
url https://jurnal.iicet.org/index.php/jppi/article/view/2402
work_keys_str_mv AT tukhasshilulimaroh analysisofefficiencybetweenselfcheckinandconventionalcheckinwithqueuemethodcasestudyatterminal3soekarnohattaairport
AT abdulhafazngah analysisofefficiencybetweenselfcheckinandconventionalcheckinwithqueuemethodcasestudyatterminal3soekarnohattaairport
AT sugiyonosugiyono analysisofefficiencybetweenselfcheckinandconventionalcheckinwithqueuemethodcasestudyatterminal3soekarnohattaairport