Tourist harassment and its impact on tourism experience
Purpose – This study addressed the harassment of international tourists visiting Istanbul, debated both in print and visual media as a global problem for tourist destinations, and investigated its potential impact on the tourism experience. Methodology/Design/Approach – This study utilized a ques...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of tourism and hospitality management
2024-12-01
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| Series: | Tourism and Hospitality Management |
| Subjects: | |
| Online Access: | https://thm.fthm.hr/images/issues/vol30no4/10-_etinkaya-_ter |
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| Summary: | Purpose – This study addressed the harassment of international tourists visiting Istanbul,
debated both in print and visual media as a global problem for tourist destinations, and
investigated its potential impact on the tourism experience.
Methodology/Design/Approach – This study utilized a questionnaire, which was first outlined
by De Albuquerque & McElroy (2001) and later developed by Kozak (2007) in English.
A total of 500 international tourists from 40 different nationalities residing in 45 different
countries located in 11 different regions were surveyed in 8 main languages at Sabiha Gokcen
International Airport.
Findings – The findings revealed that international tourists were subjected to six types of
tourist harassment: persistence of vendors, begging, verbal abuse, sexual harassment, physical
abuse, and peddling of drugs. Finally, the study revealed that harassment had a negative
impact on the overall tourism experience, including variables like satisfaction level and future
behavioral intentions.
Originality of the research – This study added to a still-maturing stream of research on tourist
harassment by coming up with empirical evidence from one important tourist destination,
Istanbul, Türkiye and providing several important theoretical and practical implications |
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| ISSN: | 1847-3377 |