Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model

Background: During and after the matriculation exam results, students face a lot of pressure, anxiety, stress, and depression, and this is associated with deliberate self-harm and even suicide. Hence, the government of Karnataka launched a helpline service in collaboration with National Institute of...

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Main Authors: Sanjeev Kumar Manikappa, K. A. Tansa, Kannappa V. Shetty
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2025-07-01
Series:Journal of Family Medicine and Primary Care
Subjects:
Online Access:https://journals.lww.com/10.4103/jfmpc.jfmpc_37_25
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author Sanjeev Kumar Manikappa
K. A. Tansa
Kannappa V. Shetty
author_facet Sanjeev Kumar Manikappa
K. A. Tansa
Kannappa V. Shetty
author_sort Sanjeev Kumar Manikappa
collection DOAJ
description Background: During and after the matriculation exam results, students face a lot of pressure, anxiety, stress, and depression, and this is associated with deliberate self-harm and even suicide. Hence, the government of Karnataka launched a helpline service in collaboration with National Institute of Mental Health and Neurosciences (NIMHANS), Bengaluru. This helpline provided psychosocial support to 10th standard students before, during, and after their exam results. Aim: To understand the major stressors associated with the matriculation (SSLC) exam results and to provide psychosocial support. Materials and Methods: A qualitative research design was used, and the study was conducted in Karnataka state, India. The helpline was accessible to all Karnataka 10th standard students and their family members. The helpline number was publicized widely on state news media platforms, including government websites. The data used for this study included all the calls received on this helpline during May 2022. Results: About 532 students called the helpline. The average age of the caller is 15.5 years. There were more male students (62%) than female students (38%). The callers reported psychosocial issues such as informational concerns (238%), emotional and behavioral disturbances (36%), family issues (13%), and subject-related issues (12%). These issues were addressed by professionals with primary, secondary, and tertiary level interventions. Conclusion: Students are worried about their exam results. It may have short-term and long-term impacts on their mental health. Therefore, this unique model suggests remedial measures such as psychosocial care for students.
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spelling doaj-art-42e8ac76feea4a1db91d1c81799be9b62025-08-20T03:41:49ZengWolters Kluwer Medknow PublicationsJournal of Family Medicine and Primary Care2249-48632278-71352025-07-011472952295710.4103/jfmpc.jfmpc_37_25Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention modelSanjeev Kumar ManikappaK. A. TansaKannappa V. ShettyBackground: During and after the matriculation exam results, students face a lot of pressure, anxiety, stress, and depression, and this is associated with deliberate self-harm and even suicide. Hence, the government of Karnataka launched a helpline service in collaboration with National Institute of Mental Health and Neurosciences (NIMHANS), Bengaluru. This helpline provided psychosocial support to 10th standard students before, during, and after their exam results. Aim: To understand the major stressors associated with the matriculation (SSLC) exam results and to provide psychosocial support. Materials and Methods: A qualitative research design was used, and the study was conducted in Karnataka state, India. The helpline was accessible to all Karnataka 10th standard students and their family members. The helpline number was publicized widely on state news media platforms, including government websites. The data used for this study included all the calls received on this helpline during May 2022. Results: About 532 students called the helpline. The average age of the caller is 15.5 years. There were more male students (62%) than female students (38%). The callers reported psychosocial issues such as informational concerns (238%), emotional and behavioral disturbances (36%), family issues (13%), and subject-related issues (12%). These issues were addressed by professionals with primary, secondary, and tertiary level interventions. Conclusion: Students are worried about their exam results. It may have short-term and long-term impacts on their mental health. Therefore, this unique model suggests remedial measures such as psychosocial care for students.https://journals.lww.com/10.4103/jfmpc.jfmpc_37_25anxietyhelplinematriculation exam (sslc) resultspsychosocial care
spellingShingle Sanjeev Kumar Manikappa
K. A. Tansa
Kannappa V. Shetty
Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
Journal of Family Medicine and Primary Care
anxiety
helpline
matriculation exam (sslc) results
psychosocial care
title Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
title_full Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
title_fullStr Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
title_full_unstemmed Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
title_short Mental health helpline services for students during matriculation exam results: A unique psychosocial intervention model
title_sort mental health helpline services for students during matriculation exam results a unique psychosocial intervention model
topic anxiety
helpline
matriculation exam (sslc) results
psychosocial care
url https://journals.lww.com/10.4103/jfmpc.jfmpc_37_25
work_keys_str_mv AT sanjeevkumarmanikappa mentalhealthhelplineservicesforstudentsduringmatriculationexamresultsauniquepsychosocialinterventionmodel
AT katansa mentalhealthhelplineservicesforstudentsduringmatriculationexamresultsauniquepsychosocialinterventionmodel
AT kannappavshetty mentalhealthhelplineservicesforstudentsduringmatriculationexamresultsauniquepsychosocialinterventionmodel