Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare

Background Pregnancy and childbirth are supposed to give a new beautiful meaning to life and it is a time of enormous delight and anticipation for both the women and their families. In these times, not only a baby is born, but a mother is born. However, inaccessibility and delays in obstetric care r...

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Main Authors: Mxolisi Welcome Ngwenya, Livhuwani Muthelo, Mellitah Molatelo Rasweswe, Tebogo Maria Mothiba
Format: Article
Language:English
Published: SAGE Publishing 2025-02-01
Series:Digital Health
Online Access:https://doi.org/10.1177/20552076241302003
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author Mxolisi Welcome Ngwenya
Livhuwani Muthelo
Mellitah Molatelo Rasweswe
Tebogo Maria Mothiba
author_facet Mxolisi Welcome Ngwenya
Livhuwani Muthelo
Mellitah Molatelo Rasweswe
Tebogo Maria Mothiba
author_sort Mxolisi Welcome Ngwenya
collection DOAJ
description Background Pregnancy and childbirth are supposed to give a new beautiful meaning to life and it is a time of enormous delight and anticipation for both the women and their families. In these times, not only a baby is born, but a mother is born. However, inaccessibility and delays in obstetric care remain a common concern, particularly in low- and middle-income countries. Digital health technologies are being implemented to improve healthcare access worldwide, but there is a lack of documented data on available digital triage interventions. This article sought to examine and critique existing digital triage interventions in the healthcare system with reference to obstetrics. Methods Adopting a scoping review approach, using the five iterative steps proposed by Arksey and O'Malley, approximately 17 studies retrieved from databases like PubMed, Elsevier, EBSCohost, and google scholar were reviewed. Only the literature from 2014–2024 was included. Results The review revealed that there are various types of digital triage interventions. However, they are flooded with weaknesses and threats among of which are diagnosis inaccuracy, insufficient information, and shortage of resources. Conclusions The study recommends that strengths, weaknesses, opportunities, and threats should not be overlooked, particularly when aiming to leverage digital health to improve access to emergency care in maternity units through digital triage. However, they should serve as a reference for the development of optimal digital triage systems for maternity and emergency units. Furthermore, the findings should also be a benchmark for digital triaging improvement strategies in the healthcare context.
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spelling doaj-art-429ccfcee795422284e4347f859da3a02025-08-20T03:11:10ZengSAGE PublishingDigital Health2055-20762025-02-011110.1177/20552076241302003Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcareMxolisi Welcome Ngwenya0Livhuwani Muthelo1 Mellitah Molatelo Rasweswe2Tebogo Maria Mothiba3 Department of Nursing Science, , Sovenga, South Africa Department of Nursing Science, , Sovenga, South Africa Department of Nursing Science, , Sovenga, South Africa Faculty of Health Science, , Sovenga, South AfricaBackground Pregnancy and childbirth are supposed to give a new beautiful meaning to life and it is a time of enormous delight and anticipation for both the women and their families. In these times, not only a baby is born, but a mother is born. However, inaccessibility and delays in obstetric care remain a common concern, particularly in low- and middle-income countries. Digital health technologies are being implemented to improve healthcare access worldwide, but there is a lack of documented data on available digital triage interventions. This article sought to examine and critique existing digital triage interventions in the healthcare system with reference to obstetrics. Methods Adopting a scoping review approach, using the five iterative steps proposed by Arksey and O'Malley, approximately 17 studies retrieved from databases like PubMed, Elsevier, EBSCohost, and google scholar were reviewed. Only the literature from 2014–2024 was included. Results The review revealed that there are various types of digital triage interventions. However, they are flooded with weaknesses and threats among of which are diagnosis inaccuracy, insufficient information, and shortage of resources. Conclusions The study recommends that strengths, weaknesses, opportunities, and threats should not be overlooked, particularly when aiming to leverage digital health to improve access to emergency care in maternity units through digital triage. However, they should serve as a reference for the development of optimal digital triage systems for maternity and emergency units. Furthermore, the findings should also be a benchmark for digital triaging improvement strategies in the healthcare context.https://doi.org/10.1177/20552076241302003
spellingShingle Mxolisi Welcome Ngwenya
Livhuwani Muthelo
Mellitah Molatelo Rasweswe
Tebogo Maria Mothiba
Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
Digital Health
title Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
title_full Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
title_fullStr Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
title_full_unstemmed Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
title_short Leveraging of digital triage to enhance access in obstetric emergencies in the maternity units: A scoping review of digital triage interventions in healthcare
title_sort leveraging of digital triage to enhance access in obstetric emergencies in the maternity units a scoping review of digital triage interventions in healthcare
url https://doi.org/10.1177/20552076241302003
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