Diffusion and adoption of information and communication technologies in the public sector
This study seeks to shed some light on the types, usage and availability of information and communication technologies (ICTs) in four selected government departments in the KwaZulu- Natal government in South Africa. To achieve the stated aim, the study posed and then answered the following re...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Johannesburg
2013-12-01
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| Series: | Communicare |
| Subjects: | |
| Online Access: | https://journals.uj.ac.za/index.php/jcsa/article/view/1638 |
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| Summary: | This study seeks to shed some light on the types, usage and availability of information and
communication technologies (ICTs) in four selected government departments in the KwaZulu-
Natal government in South Africa. To achieve the stated aim, the study posed and then answered
the following research questions: What types of ICTs are available in government departments?
What is the purpose of using ICTs in government departments? What are the benefits of
using ICTs in government departments? What are the ICTs that civil servants consider to be
effective in improving work productivity in government departments? What are the civil servants’
recommendations for improving ICT usage in government departments? The study was informed
by the diffusion-of-innovations theory. Government departments considered to be central to service
delivery were targeted by means of a survey. To obtain a representative sample, a systematic
sampling method was applied. The collected data were analysed using thematic categorisation
and tabulation, and the findings were presented descriptively. The results indicate that a variety
of ICT tools and services have been adopted in the government departments included in the
survey so as to facilitate information sharing and improve communication. All the civil servants
surveyed indicated that they used ICTs to communicate with fellow colleagues and to disseminate
departmental information. The most popular recommendations included the need for sufficient
and coherent government policies to regulate the training of staff in the utilisation of ICTs in the
sector. Detailed recommendations for further study are provided.
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| ISSN: | 0259-0069 2957-7950 |