High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector
Abstract Purpose The purpose of this study is to examine the mediating role of the quality-based knowledge management systems (KMSs) in explaining the relationships between AMO-based high-performance work systems (HPWSs) and organizational ambidexterity (OA). Design/methodology/approach Using cross-...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SpringerOpen
2024-05-01
|
| Series: | Future Business Journal |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s43093-024-00331-7 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849309713373593600 |
|---|---|
| author | Mona Moustafa Elashry Wael Abd elrazik Kortam Tarek Mohamed Ali |
| author_facet | Mona Moustafa Elashry Wael Abd elrazik Kortam Tarek Mohamed Ali |
| author_sort | Mona Moustafa Elashry |
| collection | DOAJ |
| description | Abstract Purpose The purpose of this study is to examine the mediating role of the quality-based knowledge management systems (KMSs) in explaining the relationships between AMO-based high-performance work systems (HPWSs) and organizational ambidexterity (OA). Design/methodology/approach Using cross-sectional survey, the authors collected data from 277 employees working at the Egyptian public-telecommunication sector and analyzed the hypothesized model using the partial least square structural equation modeling technique. Interviews were conducted with 39 key positions and mirrored against the quantitative data. The qualitative data were analyzed using the thematic analysis technique. Findings The authors found that the HPWSs dimensions (i.e., ability and opportunity-enhancing practices) explain the OA level. The HPWSs dimensions (i.e., ability, motivation, and opportunity-enhancing practices) have a significant positive effect on the KMSs quality. The KMSs (i.e., system, service, and information quality) have a significant positive effect on OA and mediate the relationship between HPWSs and OA. Originality/value This study is among the first to add significant information on how the quality-based KMSs (as mediator) explain the complex relationship between HPWSs dimensions and OA. Research limitations/implications Limited attention was paid to investigating the OA enablers. This study bridges the aforementioned research gap by providing in-depth explanations on how the working systems atmosphere emphasizing ability, motivation, and opportunity-enhancing practices alongside the quality-based KMSs enable OA. Practical/managerial implication The findings provide the decision makers in public-telecom sector with a clear guideline for achieving ambidexterity in turbulent business environment. |
| format | Article |
| id | doaj-art-41063909d96341eeba18bf8d83f2cec2 |
| institution | Kabale University |
| issn | 2314-7202 2314-7210 |
| language | English |
| publishDate | 2024-05-01 |
| publisher | SpringerOpen |
| record_format | Article |
| series | Future Business Journal |
| spelling | doaj-art-41063909d96341eeba18bf8d83f2cec22025-08-20T03:53:58ZengSpringerOpenFuture Business Journal2314-72022314-72102024-05-0110112010.1186/s43093-024-00331-7High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sectorMona Moustafa Elashry0Wael Abd elrazik Kortam1Tarek Mohamed Ali2Department of Business Administration, Cairo UniversityMarketing and Director of Advanced Marketing Research Centre (AMRC), Department of Business Administration, The British University in EgyptDepartment of Business Administration, The British University in EgyptAbstract Purpose The purpose of this study is to examine the mediating role of the quality-based knowledge management systems (KMSs) in explaining the relationships between AMO-based high-performance work systems (HPWSs) and organizational ambidexterity (OA). Design/methodology/approach Using cross-sectional survey, the authors collected data from 277 employees working at the Egyptian public-telecommunication sector and analyzed the hypothesized model using the partial least square structural equation modeling technique. Interviews were conducted with 39 key positions and mirrored against the quantitative data. The qualitative data were analyzed using the thematic analysis technique. Findings The authors found that the HPWSs dimensions (i.e., ability and opportunity-enhancing practices) explain the OA level. The HPWSs dimensions (i.e., ability, motivation, and opportunity-enhancing practices) have a significant positive effect on the KMSs quality. The KMSs (i.e., system, service, and information quality) have a significant positive effect on OA and mediate the relationship between HPWSs and OA. Originality/value This study is among the first to add significant information on how the quality-based KMSs (as mediator) explain the complex relationship between HPWSs dimensions and OA. Research limitations/implications Limited attention was paid to investigating the OA enablers. This study bridges the aforementioned research gap by providing in-depth explanations on how the working systems atmosphere emphasizing ability, motivation, and opportunity-enhancing practices alongside the quality-based KMSs enable OA. Practical/managerial implication The findings provide the decision makers in public-telecom sector with a clear guideline for achieving ambidexterity in turbulent business environment.https://doi.org/10.1186/s43093-024-00331-7High-performance work systemsKnowledge management systemsOrganizational ambidexterity |
| spellingShingle | Mona Moustafa Elashry Wael Abd elrazik Kortam Tarek Mohamed Ali High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector Future Business Journal High-performance work systems Knowledge management systems Organizational ambidexterity |
| title | High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector |
| title_full | High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector |
| title_fullStr | High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector |
| title_full_unstemmed | High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector |
| title_short | High-performance work systems and organizational ambidexterity: the mediating role of knowledge management systems—evidence from the Egyptian public-telecommunication sector |
| title_sort | high performance work systems and organizational ambidexterity the mediating role of knowledge management systems evidence from the egyptian public telecommunication sector |
| topic | High-performance work systems Knowledge management systems Organizational ambidexterity |
| url | https://doi.org/10.1186/s43093-024-00331-7 |
| work_keys_str_mv | AT monamoustafaelashry highperformanceworksystemsandorganizationalambidexteritythemediatingroleofknowledgemanagementsystemsevidencefromtheegyptianpublictelecommunicationsector AT waelabdelrazikkortam highperformanceworksystemsandorganizationalambidexteritythemediatingroleofknowledgemanagementsystemsevidencefromtheegyptianpublictelecommunicationsector AT tarekmohamedali highperformanceworksystemsandorganizationalambidexteritythemediatingroleofknowledgemanagementsystemsevidencefromtheegyptianpublictelecommunicationsector |