Effects of the implementation of information technologies on the productivity of service companies in Ecuador
Information technologies (IT) have become a fundamental pillar for contemporary organizations, driving not only operational efficiency and automation, but also improving decision-making processes. The objective of this study was to measure the influence of the three dimensions of IT (devices, functi...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2024-12-01
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| Series: | Problems and Perspectives in Management |
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| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21321/PPM_2025_01_Avecillas.pdf |
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| _version_ | 1846106794646044672 |
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| author | Danny Xavier Arevalo Avecillas Rober Anibal Luciano Alipio Maria Elena Romero Montoya Patricia Valdiviezo Valenzuela Victor Hugo Gonzalez Jaramillo |
| author_facet | Danny Xavier Arevalo Avecillas Rober Anibal Luciano Alipio Maria Elena Romero Montoya Patricia Valdiviezo Valenzuela Victor Hugo Gonzalez Jaramillo |
| author_sort | Danny Xavier Arevalo Avecillas |
| collection | DOAJ |
| description | Information technologies (IT) have become a fundamental pillar for contemporary organizations, driving not only operational efficiency and automation, but also improving decision-making processes. The objective of this study was to measure the influence of the three dimensions of IT (devices, functionalities, and potentialities) on the two dimensions of productivity (service performance and performance of business processes) in service sector companies in Ecuador. Primary data were collected from 375 Ecuadorian companies at a single moment in the service sector, a sector chosen for being the one that contributes the most to the country’s economy, using a non-experimental research design. Data analysis was performed using SPSS statistical software, with binary logistic regressions and the Nagelkerke pseudo-R² test to evaluate the explanatory power of the variables. The results indicate that IT, evaluated through its three dimensions (devices, functionalities, and potentialities), positively influences service performance by 44.80%. Similarly, these three dimensions positively influence 39.15% of the performance of business processes, empirically demonstrating that implementing IT allows achieving higher productivity levels in service companies in developing countries. |
| format | Article |
| id | doaj-art-410140ad21174d2d8e881392fb31c0e5 |
| institution | Kabale University |
| issn | 1727-7051 1810-5467 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj-art-410140ad21174d2d8e881392fb31c0e52024-12-27T07:13:11ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672024-12-01231233710.21511/ppm.23(1).2025.0221321Effects of the implementation of information technologies on the productivity of service companies in EcuadorDanny Xavier Arevalo Avecillas0https://orcid.org/0000-0003-4951-6238Rober Anibal Luciano Alipio1https://orcid.org/0000-0001-9555-6690Maria Elena Romero Montoya2https://orcid.org/0000-0001-8460-7464Patricia Valdiviezo Valenzuela3https://orcid.org/0000-0001-7482-879XVictor Hugo Gonzalez Jaramillo4https://orcid.org/0000-0002-2443-5397Ph.D., Faculty of Social and Human Sciences, Escuela Superior Politecnica del Litoral [Litoral Polytechnic Higher School]Doctor in Administration, Department of Administration, Faculty of Administrative Sciences, Universidad Nacional Autonoma Altoandina de Tarma [Altoandina National Autonomous University of Tarma]M.Sc., Professor, Faculty of Social Sciences and Humanities, ESPOL Polytechnic University, EcuadorM.Sc., Professor, Faculty of Social Sciences and Humanities, ESPOL Polytechnic University, EcuadorPh.D., Professor, Faculty of Social Sciences and Humanities, ESPOL Polytechnic University, EcuadorInformation technologies (IT) have become a fundamental pillar for contemporary organizations, driving not only operational efficiency and automation, but also improving decision-making processes. The objective of this study was to measure the influence of the three dimensions of IT (devices, functionalities, and potentialities) on the two dimensions of productivity (service performance and performance of business processes) in service sector companies in Ecuador. Primary data were collected from 375 Ecuadorian companies at a single moment in the service sector, a sector chosen for being the one that contributes the most to the country’s economy, using a non-experimental research design. Data analysis was performed using SPSS statistical software, with binary logistic regressions and the Nagelkerke pseudo-R² test to evaluate the explanatory power of the variables. The results indicate that IT, evaluated through its three dimensions (devices, functionalities, and potentialities), positively influences service performance by 44.80%. Similarly, these three dimensions positively influence 39.15% of the performance of business processes, empirically demonstrating that implementing IT allows achieving higher productivity levels in service companies in developing countries.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21321/PPM_2025_01_Avecillas.pdfinformation technologyinnovationproductivityservice industrystrategic alignmenttechnological integration |
| spellingShingle | Danny Xavier Arevalo Avecillas Rober Anibal Luciano Alipio Maria Elena Romero Montoya Patricia Valdiviezo Valenzuela Victor Hugo Gonzalez Jaramillo Effects of the implementation of information technologies on the productivity of service companies in Ecuador Problems and Perspectives in Management information technology innovation productivity service industry strategic alignment technological integration |
| title | Effects of the implementation of information technologies on the productivity of service companies in Ecuador |
| title_full | Effects of the implementation of information technologies on the productivity of service companies in Ecuador |
| title_fullStr | Effects of the implementation of information technologies on the productivity of service companies in Ecuador |
| title_full_unstemmed | Effects of the implementation of information technologies on the productivity of service companies in Ecuador |
| title_short | Effects of the implementation of information technologies on the productivity of service companies in Ecuador |
| title_sort | effects of the implementation of information technologies on the productivity of service companies in ecuador |
| topic | information technology innovation productivity service industry strategic alignment technological integration |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21321/PPM_2025_01_Avecillas.pdf |
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