The interplay of virtualisation, work design, and business process management: A mixed-methods study
Business Process Management (BPM) has emerged as a fundamental aspect of modern business, revolutionising task execution and operational efficiency. This study explored the relationship between virtualisation and work design as well as their impact on BPM system design. An experiment was established...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-12-01
|
| Series: | International Journal of Information Management Data Insights |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2667096825000278 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849687237696946176 |
|---|---|
| author | Luke Bartlett Muhammad Ashad Kabir Jun Han |
| author_facet | Luke Bartlett Muhammad Ashad Kabir Jun Han |
| author_sort | Luke Bartlett |
| collection | DOAJ |
| description | Business Process Management (BPM) has emerged as a fundamental aspect of modern business, revolutionising task execution and operational efficiency. This study explored the relationship between virtualisation and work design as well as their impact on BPM system design. An experiment was established where two simulated BPM systems were given to users to operate, one taking advantage of virtualisation and work design, the other not. A mixed method approach involving both quantitative and qualitative approaches was applied to system and usage data collected from these systems as well as a user survey. The analysis illustrates the potential significance of integrating virtualisation and work design in BPM systems. We provide a reflective discussion linking theoretical understanding with empirical evidence. We found that both components not only enhanced the performance and effectiveness of BPM systems, but also improved flexibility, scalability, and user experience. The data supports that a relationship between virtualised resources and work design exists when incorporated into BPM system design. Further, it provides valuable insights into how these elements interact and impact each other. The findings in this study contribute to building a case that establishes the effect of virtualisation and work design on the usability of BPM systems. These findings have very real practical applications that can be applied to existing BPM systems as well as the architecture of future systems. A number of the recommendations made as a result of this research have been applied to commercially available BPM systems. |
| format | Article |
| id | doaj-art-40e82d211a6b439299864a69d2793b21 |
| institution | DOAJ |
| issn | 2667-0968 |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Elsevier |
| record_format | Article |
| series | International Journal of Information Management Data Insights |
| spelling | doaj-art-40e82d211a6b439299864a69d2793b212025-08-20T03:22:22ZengElsevierInternational Journal of Information Management Data Insights2667-09682025-12-015210034510.1016/j.jjimei.2025.100345The interplay of virtualisation, work design, and business process management: A mixed-methods studyLuke Bartlett0Muhammad Ashad Kabir1Jun Han2School of Computing, Mathematics and Engineering, Charles Sturt University, Bathurst, NSW 2795, Australia; Corresponding author.School of Computing, Mathematics and Engineering, Charles Sturt University, Bathurst, NSW 2795, AustraliaSchool of Software and Electrical Engineering, Swinburne University of Technology, Melbourne, Victoria 3122, AustraliaBusiness Process Management (BPM) has emerged as a fundamental aspect of modern business, revolutionising task execution and operational efficiency. This study explored the relationship between virtualisation and work design as well as their impact on BPM system design. An experiment was established where two simulated BPM systems were given to users to operate, one taking advantage of virtualisation and work design, the other not. A mixed method approach involving both quantitative and qualitative approaches was applied to system and usage data collected from these systems as well as a user survey. The analysis illustrates the potential significance of integrating virtualisation and work design in BPM systems. We provide a reflective discussion linking theoretical understanding with empirical evidence. We found that both components not only enhanced the performance and effectiveness of BPM systems, but also improved flexibility, scalability, and user experience. The data supports that a relationship between virtualised resources and work design exists when incorporated into BPM system design. Further, it provides valuable insights into how these elements interact and impact each other. The findings in this study contribute to building a case that establishes the effect of virtualisation and work design on the usability of BPM systems. These findings have very real practical applications that can be applied to existing BPM systems as well as the architecture of future systems. A number of the recommendations made as a result of this research have been applied to commercially available BPM systems.http://www.sciencedirect.com/science/article/pii/S2667096825000278Business process management (BPM)VirtualisationWork designIntegrationWorkflow automationSystem design |
| spellingShingle | Luke Bartlett Muhammad Ashad Kabir Jun Han The interplay of virtualisation, work design, and business process management: A mixed-methods study International Journal of Information Management Data Insights Business process management (BPM) Virtualisation Work design Integration Workflow automation System design |
| title | The interplay of virtualisation, work design, and business process management: A mixed-methods study |
| title_full | The interplay of virtualisation, work design, and business process management: A mixed-methods study |
| title_fullStr | The interplay of virtualisation, work design, and business process management: A mixed-methods study |
| title_full_unstemmed | The interplay of virtualisation, work design, and business process management: A mixed-methods study |
| title_short | The interplay of virtualisation, work design, and business process management: A mixed-methods study |
| title_sort | interplay of virtualisation work design and business process management a mixed methods study |
| topic | Business process management (BPM) Virtualisation Work design Integration Workflow automation System design |
| url | http://www.sciencedirect.com/science/article/pii/S2667096825000278 |
| work_keys_str_mv | AT lukebartlett theinterplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy AT muhammadashadkabir theinterplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy AT junhan theinterplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy AT lukebartlett interplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy AT muhammadashadkabir interplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy AT junhan interplayofvirtualisationworkdesignandbusinessprocessmanagementamixedmethodsstudy |