Developing ICT Services in a Low-Resource Development Context
Despite an urgent need for social and technological innovation to improve wellbeing of people and communities in poor regions of the world, information and communications technology (ICT) service delivery has not yet been very successful in regions with low levels of literacy, poor infrastructures,...
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| Format: | Article |
| Language: | English |
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Riga Technical University Press
2016-12-01
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| Series: | Complex Systems Informatics and Modeling Quarterly |
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| Online Access: | https://csimq-journals.rtu.lv/article/view/1549 |
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| _version_ | 1850255771258847232 |
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| author | Anna Bon Hans Akkermans Jaap Gordijn |
| author_facet | Anna Bon Hans Akkermans Jaap Gordijn |
| author_sort | Anna Bon |
| collection | DOAJ |
| description | Despite an urgent need for social and technological innovation to improve wellbeing of people and communities in poor regions of the world, information and communications technology (ICT) service delivery has not yet been very successful in regions with low levels of literacy, poor infrastructures, and limited purchasing power. High rates of failure, reported in various studies, point at a frequent mismatch between deployed technologies and local needs and contexts. Still, no practical field-validated methodologies for ICT service innovation in low-resource development contexts have been proposed that offer adequate ways to meet local needs and contexts and assess sustainability before deployment. This article outlines a framework for development of ICT services in low-resource development contexts, covering the full lifecycle of ICT service innovation. This framework is based on extensive field research, and shows how a collaborative, adaptive, and iterative methodology can address a set of key sociotechnical concerns and issues widely encountered in developing and emerging countries. |
| format | Article |
| id | doaj-art-4015b397e87b4805a240f70381d9cfb6 |
| institution | OA Journals |
| issn | 2255-9922 |
| language | English |
| publishDate | 2016-12-01 |
| publisher | Riga Technical University Press |
| record_format | Article |
| series | Complex Systems Informatics and Modeling Quarterly |
| spelling | doaj-art-4015b397e87b4805a240f70381d9cfb62025-08-20T01:56:48ZengRiga Technical University PressComplex Systems Informatics and Modeling Quarterly2255-99222016-12-01098410910.7250/csimq.2016-9.05975Developing ICT Services in a Low-Resource Development ContextAnna Bon0Hans Akkermans1Jaap Gordijn2The Network Institute, Vrije Universiteit Amsterdam, De Boelelaan 1081, 1081 HV AmsterdamThe Network Institute, Vrije Universiteit Amsterdam, De Boelelaan 1081, 1081 HV AmsterdamThe Network Institute, Vrije Universiteit Amsterdam, De Boelelaan 1081, 1081 HV AmsterdamDespite an urgent need for social and technological innovation to improve wellbeing of people and communities in poor regions of the world, information and communications technology (ICT) service delivery has not yet been very successful in regions with low levels of literacy, poor infrastructures, and limited purchasing power. High rates of failure, reported in various studies, point at a frequent mismatch between deployed technologies and local needs and contexts. Still, no practical field-validated methodologies for ICT service innovation in low-resource development contexts have been proposed that offer adequate ways to meet local needs and contexts and assess sustainability before deployment. This article outlines a framework for development of ICT services in low-resource development contexts, covering the full lifecycle of ICT service innovation. This framework is based on extensive field research, and shows how a collaborative, adaptive, and iterative methodology can address a set of key sociotechnical concerns and issues widely encountered in developing and emerging countries.https://csimq-journals.rtu.lv/article/view/1549ICT4Dservicescontextneeds assessmentsustainability |
| spellingShingle | Anna Bon Hans Akkermans Jaap Gordijn Developing ICT Services in a Low-Resource Development Context Complex Systems Informatics and Modeling Quarterly ICT4D services context needs assessment sustainability |
| title | Developing ICT Services in a Low-Resource Development Context |
| title_full | Developing ICT Services in a Low-Resource Development Context |
| title_fullStr | Developing ICT Services in a Low-Resource Development Context |
| title_full_unstemmed | Developing ICT Services in a Low-Resource Development Context |
| title_short | Developing ICT Services in a Low-Resource Development Context |
| title_sort | developing ict services in a low resource development context |
| topic | ICT4D services context needs assessment sustainability |
| url | https://csimq-journals.rtu.lv/article/view/1549 |
| work_keys_str_mv | AT annabon developingictservicesinalowresourcedevelopmentcontext AT hansakkermans developingictservicesinalowresourcedevelopmentcontext AT jaapgordijn developingictservicesinalowresourcedevelopmentcontext |