Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia
This study employs an Importance-Performance Analysis (IPA) to evaluate tourist perceptions of safety measures in Nusa Penida, Indonesia. By assessing the importance and performance of various safety-related indicators such as hazard signs, safety standards, accident first aid, information boards, a...
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| Format: | Article |
| Language: | English |
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EDP Sciences
2025-01-01
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| Series: | BIO Web of Conferences |
| Online Access: | https://www.bio-conferences.org/articles/bioconf/pdf/2025/08/bioconf_srcm24_03002.pdf |
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| _version_ | 1825206554829258752 |
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| author | Wahyuni Siska Dwi Rahman Ari Suhardono Sapta |
| author_facet | Wahyuni Siska Dwi Rahman Ari Suhardono Sapta |
| author_sort | Wahyuni Siska Dwi |
| collection | DOAJ |
| description | This study employs an Importance-Performance Analysis (IPA) to evaluate tourist perceptions of safety measures in Nusa Penida, Indonesia. By assessing the importance and performance of various safety-related indicators such as hazard signs, safety standards, accident first aid, information boards, and CCTV, the study aims to identify strengths and areas for improvement in local safety management. Data were collected from a sample of 60 tourists and analyzed using paired sample t-tests to compare the perceived importance and actual performance of each safety measure. The findings reveal that while essential services like hazard signs and safety standards are both highly valued and well-executed, other areas such as information dissemination via information boards are recognized as underperforming. The study highlights the need for strategic adjustments in resource allocation and emphasizes enhancing communication tools to improve overall tourist safety and satisfaction. The results provide actionable insights for tourism operators and local government agencies to refine safety protocols and improve the effectiveness of safety measures, thereby enhancing the destination’s appeal and ensuring a safer experience for all visitors. |
| format | Article |
| id | doaj-art-3ea8710078154016b456091194cb74de |
| institution | Kabale University |
| issn | 2117-4458 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | BIO Web of Conferences |
| spelling | doaj-art-3ea8710078154016b456091194cb74de2025-02-07T08:20:28ZengEDP SciencesBIO Web of Conferences2117-44582025-01-011570300210.1051/bioconf/202515703002bioconf_srcm24_03002Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, IndonesiaWahyuni Siska Dwi0Rahman Ari1Suhardono Sapta2Department of Environmental Engineering, Faculty of Infrastructure Planning, Universitas PertaminaDepartment of Environmental Engineering, Faculty of Infrastructure Planning, Universitas PertaminaEnvironmental Sciences Study Program, Faculty of Mathematics and Natural Sciences, Universitas Sebelas MaretThis study employs an Importance-Performance Analysis (IPA) to evaluate tourist perceptions of safety measures in Nusa Penida, Indonesia. By assessing the importance and performance of various safety-related indicators such as hazard signs, safety standards, accident first aid, information boards, and CCTV, the study aims to identify strengths and areas for improvement in local safety management. Data were collected from a sample of 60 tourists and analyzed using paired sample t-tests to compare the perceived importance and actual performance of each safety measure. The findings reveal that while essential services like hazard signs and safety standards are both highly valued and well-executed, other areas such as information dissemination via information boards are recognized as underperforming. The study highlights the need for strategic adjustments in resource allocation and emphasizes enhancing communication tools to improve overall tourist safety and satisfaction. The results provide actionable insights for tourism operators and local government agencies to refine safety protocols and improve the effectiveness of safety measures, thereby enhancing the destination’s appeal and ensuring a safer experience for all visitors.https://www.bio-conferences.org/articles/bioconf/pdf/2025/08/bioconf_srcm24_03002.pdf |
| spellingShingle | Wahyuni Siska Dwi Rahman Ari Suhardono Sapta Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia BIO Web of Conferences |
| title | Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia |
| title_full | Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia |
| title_fullStr | Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia |
| title_full_unstemmed | Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia |
| title_short | Importance-performance analysis of tourist perceptions on security services and safety facilities in Nusa Penida, Indonesia |
| title_sort | importance performance analysis of tourist perceptions on security services and safety facilities in nusa penida indonesia |
| url | https://www.bio-conferences.org/articles/bioconf/pdf/2025/08/bioconf_srcm24_03002.pdf |
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