Understanding the Impact of Inconsistency on the Helpfulness of Online Reviews
This study investigates how review inconsistency influences perceived helpfulness in online restaurant reviews both in ratings and specific aspects of service attributes. Drawing on 106,464 Yelp reviews spanning 666 restaurants, we employed aspect-based sentiment analysis and Tobit regression to cap...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-04-01
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| Series: | Journal of Theoretical and Applied Electronic Commerce Research |
| Subjects: | |
| Online Access: | https://www.mdpi.com/0718-1876/20/2/80 |
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