Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees
Abstract The pandemic crisis outbreak has impacted the hospitality industry tremendously. This study investigated the effect of job insecurity on service performance and examined the mediating role of cognitive appraisal and the moderating effect of uncertainty tolerance from the perspectives of cog...
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| Format: | Article |
| Language: | English |
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BMC
2024-10-01
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| Series: | BMC Psychology |
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| Online Access: | https://doi.org/10.1186/s40359-024-02049-1 |
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| author | Shengxian Yu Zhong Wang Wei Cai Xiaoxiao Gong |
| author_facet | Shengxian Yu Zhong Wang Wei Cai Xiaoxiao Gong |
| author_sort | Shengxian Yu |
| collection | DOAJ |
| description | Abstract The pandemic crisis outbreak has impacted the hospitality industry tremendously. This study investigated the effect of job insecurity on service performance and examined the mediating role of cognitive appraisal and the moderating effect of uncertainty tolerance from the perspectives of cognitive appraisal theory of stress. The study collected a questionnaire from 316 hotel employees at three time points, with a one-month interval between the two time points. The SPSS PROCESS macro and MPLUS are used to test the research hypotheses. The results highlighted that the mediating role of challenge-hindrance appraisal, affirming that job insecurity positively impacts service performance via increasing challenge appraisal, and job insecurity negatively impacts service performance via increasing hindrance appraisal. Furthermore, the results show that uncertainty tolerance moderates the relationship between job insecurity and cognitive appraisal and also moderated the indirect effect of job insecurity on service performance through cognitive appraisal. The research results provide implications for human resource management in the hospitality industry. |
| format | Article |
| id | doaj-art-3b5f87db50114d98b2ae6ef51ef62544 |
| institution | OA Journals |
| issn | 2050-7283 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Psychology |
| spelling | doaj-art-3b5f87db50114d98b2ae6ef51ef625442025-08-20T02:17:52ZengBMCBMC Psychology2050-72832024-10-0112111610.1186/s40359-024-02049-1Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employeesShengxian Yu0Zhong Wang1Wei Cai2Xiaoxiao Gong3School of Business Administration, Hunan University of Technology and BusinessSchool of Economics and Management, South China Normal UniversityInstitute of State Relations, Universiti Kebangsaan MalaysiaSchool of Administration, Guizhou UniversityAbstract The pandemic crisis outbreak has impacted the hospitality industry tremendously. This study investigated the effect of job insecurity on service performance and examined the mediating role of cognitive appraisal and the moderating effect of uncertainty tolerance from the perspectives of cognitive appraisal theory of stress. The study collected a questionnaire from 316 hotel employees at three time points, with a one-month interval between the two time points. The SPSS PROCESS macro and MPLUS are used to test the research hypotheses. The results highlighted that the mediating role of challenge-hindrance appraisal, affirming that job insecurity positively impacts service performance via increasing challenge appraisal, and job insecurity negatively impacts service performance via increasing hindrance appraisal. Furthermore, the results show that uncertainty tolerance moderates the relationship between job insecurity and cognitive appraisal and also moderated the indirect effect of job insecurity on service performance through cognitive appraisal. The research results provide implications for human resource management in the hospitality industry.https://doi.org/10.1186/s40359-024-02049-1Job insecurityService performanceHindrance appraisalChallenge appraisalUncertainty tolerance |
| spellingShingle | Shengxian Yu Zhong Wang Wei Cai Xiaoxiao Gong Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees BMC Psychology Job insecurity Service performance Hindrance appraisal Challenge appraisal Uncertainty tolerance |
| title | Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees |
| title_full | Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees |
| title_fullStr | Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees |
| title_full_unstemmed | Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees |
| title_short | Uncertainty tolerance moderates the link between job insecurity and service performance: evidence from China’s hotel frontline employees |
| title_sort | uncertainty tolerance moderates the link between job insecurity and service performance evidence from china s hotel frontline employees |
| topic | Job insecurity Service performance Hindrance appraisal Challenge appraisal Uncertainty tolerance |
| url | https://doi.org/10.1186/s40359-024-02049-1 |
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