A framework for assessment of knowledge management in South African government departments
Background: This study seeks to evaluate knowledge management (KM) levels in South African government departments and develop a framework for effective assessment and improvement. Objectives: The study aims to develop a framework for the assessment of KM in three South African government department...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2025-04-01
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| Series: | South African Journal of Information Management |
| Subjects: | |
| Online Access: | https://sajim.co.za/index.php/sajim/article/view/1938 |
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| Summary: | Background: This study seeks to evaluate knowledge management (KM) levels in South African government departments and develop a framework for effective assessment and improvement.
Objectives: The study aims to develop a framework for the assessment of KM in three South African government departments: Department of Communication (DOC), Department of Science and Technology (DST) and Government Communication and Information System (GCIS).
Method: A quantitative approach was used to assess the COBIT 5 management processes: Manage human resource (COBIT-APO07) to optimise the human resources (HR) capability to ensure that proper HR structures and skills are in place and manage knowledge (COBIT-BAI08) to ensure systematic creation, capturing, sharing and application of knowledge is applied. An online closed-ended questionnaire was distributed using Google Forms. A sample of 103 participants was selected using the mixed purposeful sampling technique.
Results: The COBIT 5 Process Capability Assessment reveals different levels of maturity across the departments. GCIS, DOC, and DST indicated predominantly Level 1 maturity, whereas DOC’s APO07 and DST’s BAI08 processes demonstrated Level 2 maturity.
Conclusion: This study identified areas for improvement and suggests that further government evaluation is necessary for effective resource management.
Contribution: This study developed a comprehensive framework that integrates KM theories with COBIT 5 management, enhancing research validity and providing practical guidelines for improving KM in government departments. |
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| ISSN: | 2078-1865 1560-683X |