CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES
The development of the times has changed the pattern of people's mobility, and aviation has become one of the popular modes of air transportation. However, flight delays that are sometimes experienced by passengers can cause both material and immaterial losses. Therefore, consumer protection is...
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| Format: | Article |
| Language: | Indonesian |
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LPPM Universitas Malikussaleh
2024-06-01
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| Series: | Reusam |
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| Online Access: | https://ojs.unimal.ac.id/reusam/article/view/16735 |
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| author | Juniant Lastin Muhammad Iqbal anhar nasution jummaidi saputra Muksalmina Muksalmina |
| author_facet | Juniant Lastin Muhammad Iqbal anhar nasution jummaidi saputra Muksalmina Muksalmina |
| author_sort | Juniant Lastin |
| collection | DOAJ |
| description | The development of the times has changed the pattern of people's mobility, and aviation has become one of the popular modes of air transportation. However, flight delays that are sometimes experienced by passengers can cause both material and immaterial losses. Therefore, consumer protection is important to be guaranteed by the airline. The research method used is quantitative with a normative-empirical legal approach. Empirical research was conducted through interviews with the Directorate General of Civil Aviation to obtain primary data, while normative research was carried out by reviewing laws and regulations and related legal materials. The results of the study show that flight delays are a problem that is often experienced by passengers at SIM Aceh Besar Airport. From the results of the interviews and data collected, it was found that airlines do not always treat passengers well in dealing with delay situations, which should be in accordance with applicable regulations. Law Number 1 of 2009 concerning Aviation emphasizes the obligation of airlines to provide proper service to passengers, including in overcoming flight delays, and providing appropriate compensation if the delay is caused by the airline. In addition, the results of the study also revealed that Article 146 of the Law states that airlines are liable for losses suffered due to delays, unless caused by weather and operational technical factors. However, from interviews with passengers who experienced delays at SIM Aceh Besar Airport, it can be seen that they do not always provide compensation in accordance with the provisions, so they do not fulfill their obligations in providing consumer protection. |
| format | Article |
| id | doaj-art-3ab82e4e4d934d8a8d44496d96160693 |
| institution | DOAJ |
| issn | 2338-4735 2722-5100 |
| language | Indonesian |
| publishDate | 2024-06-01 |
| publisher | LPPM Universitas Malikussaleh |
| record_format | Article |
| series | Reusam |
| spelling | doaj-art-3ab82e4e4d934d8a8d44496d961606932025-08-20T02:58:21ZindLPPM Universitas MalikussalehReusam2338-47352722-51002024-06-01121374810.29103/reusam.v12i1.1673513926CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINESJuniant Lastin0Muhammad Iqbalanhar nasutionjummaidi saputraMuksalmina MuksalminaFaculty of Law, Abulyatama University, Lampoh Keude, Aceh Besar, AcehThe development of the times has changed the pattern of people's mobility, and aviation has become one of the popular modes of air transportation. However, flight delays that are sometimes experienced by passengers can cause both material and immaterial losses. Therefore, consumer protection is important to be guaranteed by the airline. The research method used is quantitative with a normative-empirical legal approach. Empirical research was conducted through interviews with the Directorate General of Civil Aviation to obtain primary data, while normative research was carried out by reviewing laws and regulations and related legal materials. The results of the study show that flight delays are a problem that is often experienced by passengers at SIM Aceh Besar Airport. From the results of the interviews and data collected, it was found that airlines do not always treat passengers well in dealing with delay situations, which should be in accordance with applicable regulations. Law Number 1 of 2009 concerning Aviation emphasizes the obligation of airlines to provide proper service to passengers, including in overcoming flight delays, and providing appropriate compensation if the delay is caused by the airline. In addition, the results of the study also revealed that Article 146 of the Law states that airlines are liable for losses suffered due to delays, unless caused by weather and operational technical factors. However, from interviews with passengers who experienced delays at SIM Aceh Besar Airport, it can be seen that they do not always provide compensation in accordance with the provisions, so they do not fulfill their obligations in providing consumer protection.https://ojs.unimal.ac.id/reusam/article/view/16735consumer protectiondelayairline. |
| spellingShingle | Juniant Lastin Muhammad Iqbal anhar nasution jummaidi saputra Muksalmina Muksalmina CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES Reusam consumer protection delay airline. |
| title | CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES |
| title_full | CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES |
| title_fullStr | CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES |
| title_full_unstemmed | CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES |
| title_short | CONSUMER PROTECTION FOR FLIGHT DELAYS (FLIGHT DELAY) ON AIRLINES |
| title_sort | consumer protection for flight delays flight delay on airlines |
| topic | consumer protection delay airline. |
| url | https://ojs.unimal.ac.id/reusam/article/view/16735 |
| work_keys_str_mv | AT juniantlastin consumerprotectionforflightdelaysflightdelayonairlines AT muhammadiqbal consumerprotectionforflightdelaysflightdelayonairlines AT anharnasution consumerprotectionforflightdelaysflightdelayonairlines AT jummaidisaputra consumerprotectionforflightdelaysflightdelayonairlines AT muksalminamuksalmina consumerprotectionforflightdelaysflightdelayonairlines |